topic Extra charges in Get Support

Extra charges

Harjinder — Wed, 05 Jan 2022 09:27:28 GMT

I got extra charges to my account.

Re: Extra charges

stonechucker — Thu, 18 Apr 2019 19:18:51 GMT

You can not have extra charges, they do not exist.

You've either reading your payment information incorrectly, or you've renewed (or changed) a plan immediately.

Please post a screenshot of your payment history (personal info hidden) and we can assist you in figuring out what happened.

Re: Extra charges

Anonymous — Thu, 18 Apr 2019 20:11:04 GMT

you need send a private message To

public mobile customer support team (Moderators)>> Click here

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday: 8AM- 10PM Eastern time.

And be patient please

Good Luck

Re: Extra charges

ShawnC13 — Thu, 18 Apr 2019 19:27:33 GMT

@Harjinder wrote:
I got extra charges to my account.

What are the extra charges that you are talking about? Could you post a screen shot for us to take a look at and try to help you out or explain what you are seeing. (Please removea ny personal information from any pictures you post)

Re: Extra charges

surreyboz — Thu, 18 Apr 2019 19:34:50 GMT

@Harjinder wrote:
I got extra charges to my account.

Like @stonechucker said there is no such thing as extra charges. For your information with Public Mobile there are no overages or pay per use charges and or nor can Public Mobile bill you for something that is not included in your plan.

Re: Extra charges

Pizzaeh — Thu, 18 Apr 2019 19:37:09 GMT

@Anonymous wrote:
you need send a private message To
public mobile customer support team (Moderators)>> Click here

When are Moderators available and how long till I get a response.
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.
Moderators are available:
Monday to Friday from ~~9 AM to 9 PM~~ 8 AM to 12 AM (Eastern time)
Saturday and Sunday from ~~9 AM to 7:30~~ 8 AM to 10 PM (Eastern time)
And be patient please

Good Luck

@Anonymous the extended hours to contact the Moderators:

Weekdays 8am to 12am (eastern time)

Weekends 8am to 10pm (eastern time)

We're not sure what extra charges @Harjinder is speaking of, so before we send him to the moderators we should try to get additional details first.

Re: Extra charges

srlawren — Thu, 18 Apr 2019 23:42:59 GMT

@Anonymous wrote:
you need send a private message To
public mobile customer support team (Moderators)

@Anonymous you always jump right to this and never make any attempt to figure out what is going on. This is almost certainly the type of issue the community can solve for the customer without needing the moderator team, by asking questions and gathering information. These types of "extra charge" requests are almost always a misunderstanding of how the transaction history displays, or the result of an immediate plan change without realizing the effect. Let's rule this stuff out before sending people to the moderator team, please.

Re: Extra charges

surreyboz — Thu, 18 Apr 2019 23:52:49 GMT

@srlawren wrote:
@Anonymous wrote:
you need send a private message To
public mobile customer support team (Moderators)

@Anonymous you always jump right to this and never make any attempt to figure out what is going on. This is almost certainly the type of issue the community can solve for the customer without needing the moderator team, by asking questions and gathering information. These types of "extra charge" requests are almost always a misunderstanding of how the transaction history displays, or the result of an immediate plan change without realizing the effect. Let's rule this stuff out before sending people to the moderator team, please.

I agree 100%. There is no such thing as Extra Charges being billed, so a Mods intervention is not needed. Not sure why so many people are just telling everyone to contact the mods

Re: Extra charges

surreyboz — Fri, 19 Apr 2019 14:14:39 GMT

@slash407 wrote:
thats impossible, its prepaid, did u have addons or made a payment on another plan, that would cause the "extra" charge ur kinda implying.

That still won't cause Extra Charges because the add ons don't Auto Renew. They need to be purchased Manually and have a one time charge at the time you are buying it.