topic Re: Charged more than Transaction History reports in Get Support

Charged more than Transaction History reports

kKJHSlhF — Wed, 05 Jan 2022 09:27:17 GMT

Hello,

In the Transaction History section of my account there is an Autopay item for 46$, but my credit card statement shows a charge of 51.52$. I'd like to get to the bottom of why that is. If I agree to a charge of 46$ but am charged a different and larger amount, that to me sounds like grounds for a chargeback.

Can someone please help me understand this? It's a small amount of money but I find the public mobile site very difficult to navigate and understand - eg it reports my plan for which I'm paying 46$/month is only costing me 5$/month when I compare other plans.

Is it tax? If it's tax, why isn't the real amount noted in the transaction history? Calling it a Transaction History to me implies that it is the history of transactions, which is why I expect it to report the actual amount I was charged. This site is publicmobile.ca so surely it can't be USD-CA currency conversion... it just doesn't make sense to me.

Thanks in advance for your help!

Re: Charged more than Transaction History reports

mimmo — Wed, 14 Mar 2018 00:30:34 GMT

It's tax. All prices on pm are pre tax.

Re: Charged more than Transaction History reports

computergeek541 — Wed, 14 Mar 2018 00:30:42 GMT

You must pay sales taxes on top of that $46. - no need to do a chargeback

Re: Charged more than Transaction History reports

kKJHSlhF — Wed, 14 Mar 2018 00:34:10 GMT

Thank you.

As a follow-up, and I concede you may not know the answer to this so I put this to the community and the mods: howcome the transaction history isn't a real history of transactions, including the tax?

In the current form, it feels unfair to me to call that a transaction history due to that.

Re: Charged more than Transaction History reports

mimmo — Wed, 14 Mar 2018 05:15:41 GMT

I think it's either because

1) it was a prepaid system ie buy a card for 50$ at 7/11 and pay tax then load 50$ value on account.

2) it's internal transactions so they are not needed

3)if you need something with taxes then you can request an invoice

Re: Charged more than Transaction History reports

Korth — Wed, 14 Mar 2018 03:58:01 GMT

You can claim exemption from tax on wireless service if you have Native Status, as per the multifaceted (and slightly ridiculous) conditions defined in ye olde CRTC Wireless Code. Or you could join the top ranks of the Canadian Political Monarchy. Or you could become a successful multinational crime lord. But for the rest of Canadians, income tax and sales tax are inescapable.

Although, given the nature of PM's business model, you'll basically end up paying the tax at point of sale (AutoPay authorization on credit card) then getting it refunded through your exemption/corruption on your annual taxation claim. Rest assured that the government has comprehensively covered every angle in assuring they getting "their" taxes out of the multi-billion dollar wireless communications industry, they can't ignore ~12% of over 31 million monthly cellphone bills, lol.