topic Re: Calls in Get Support

Calls

Hfurtado — Wed, 05 Jan 2022 09:26:50 GMT

I have recently topped up, now can not make or receive calls, also when making calls, get recording saying I am not signed up for long distance. Was working fine until minutes expired and topped up...angry!!!

Re: Calls

duffer900 — Thu, 18 Apr 2019 00:45:10 GMT

There seems to be lots of ongoing account issues. Best bet, contact a moderator

The moderator team can be reached via private message using this link

Re: Calls

Lieux — Thu, 18 Apr 2019 00:56:21 GMT

@Hfurtado wrote:
I have recently topped up, now can not make or receive calls, also when making calls, get recording saying I am not signed up for long distance. Was working fine until minutes expired and topped up...angry!!!

You can be angry....The best thing to do is asking help from the moderator as said above. Waiting time is few hours to 2 days. Be patient.

Re: Calls

Hfurtado — Thu, 18 Apr 2019 01:01:28 GMT

Thank you for your input!

Re: Calls

Lieux — Thu, 18 Apr 2019 01:03:07 GMT

@Hfurtado wrote:
Thank you for your input!

Just to be sure can you see your account ACTIVE?

Re: Calls

Hfurtado — Thu, 18 Apr 2019 01:04:56 GMT

It is active, like I said , was working fine

Re: Calls

Hfurtado — Thu, 18 Apr 2019 01:23:26 GMT

My account is active, that is not the issue!

Re: Calls

Lieux — Thu, 18 Apr 2019 01:26:51 GMT

@Hfurtado wrote:
My account is active, that is not the issue!

I think you clicked on the button accepted as solution for my message inadvertantly...you can change that click on the 3 dots in my message..if you still want help.

Re: Calls

Lieux — Thu, 18 Apr 2019 01:28:32 GMT

@Hfurtado wrote:
My account is active, that is not the issue!

You can try this..go in your self-serve account and tab PLAN/ADD_ONS and click on PHONE LOST/STOLEN close your phone few minutes and open it again and click on reactivate your service and see if something helped.

Re: Calls

geopublic — Thu, 18 Apr 2019 04:53:57 GMT

@Hfurtado wrote:
My account is active, that is not the issue!

@HfurtadoTry powering down your phone, wait 1 minute power up your phone again. Does it work? If the answer is no, then you need to try @Lieux recommendation for the Lost/Stolen trick. It is almost acts as a soft reset for your account and in many cases fixes issues similar to the one you are experiencing.

Lost/Stolen Trick:

1. Login to your self-serve account.
2. Report your phone lost/stolen using the Plan and Add-Ons tab then select the Lost/Stolen Phone option
3. Wait 5 minutes
5. Report your phone Found.
6. Re-start you phone

Re: Calls

Anonymous — Thu, 18 Apr 2019 04:59:43 GMT

@Hfurtado wrote:
My account is active, that is not the issue!

Are you maybe on the $10 or $15 plans and have maybe run out of minutes? Just topping up doesn't do anything. Do you simply see the amount you paid in, in your Available Funds sitting there wondering what to do with itself?

You could use some of that amount to buy the 200 minute add-on and be able to call again.

But all this is speculating on you being on the $10 or $15 plans.