topic Autopay not working!!! in Get Support

Autopay not working!!!

rt345 — Wed, 05 Jan 2022 09:26:44 GMT

Autopay cannot charge my credit card even though it was ok last month. Phoned my credit card to ask if there was rejected attempts but they say there were no attempts at all. I cannot login for some reason and I tried to get system to send me psw reset email twice but have received nothing. If I cannot login I cannot set up new credit card as the 611 phone service doesn't allow it.

Please tell me what to do. Feeling really helpless here.

Re: Autopay not working!!!

KMG — Mon, 12 Mar 2018 19:28:08 GMT

Send a private message to the Moderator Team so that they can look into your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Autopay not working!!!

nishufan — Mon, 12 Mar 2018 19:28:32 GMT

Contact our moderators @Moderator_Team to assist you. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: Autopay not working!!!

Anonymous — Mon, 12 Mar 2018 20:50:01 GMT

you need send a private message to @CS_Agent.

In your message put it, please include.
- your account number
- your phone number
- your account PIN
- Detailed explanation of specific your Autopay not working .
- them can help you a lot nice service Team

Good Luck

Re: Autopay not working!!!

rt345 — Mon, 12 Mar 2018 21:12:54 GMT

Yes thx talking to them now