topic Re: Data in Get Support

Data

Bbbtttkkk1 — Wed, 05 Jan 2022 09:26:28 GMT

Data doesn't work on phone and everything is turned on driving me crazy

Data won't work on phone even tho everything is turned on

Bbbtttkkk1 — Wed, 17 Apr 2019 18:37:55 GMT

My data not working even tho everything is turned on driving me crazy

Re: Data

srlawren — Wed, 17 Apr 2019 18:50:35 GMT

@Bbbtttkkk1 wrote:
Data doesn't work on phone and everything is turned on driving me crazy

What is the brand and model of the phone? Some require some additional steps. We can help, but you have to help us help you by giving more details.

Re: Data won't work on phone even tho everything is turned on

srlawren — Wed, 17 Apr 2019 23:26:52 GMT

@Bbbtttkkk1 wrote:
My data not working even tho everything is turned on driving me crazy

@Bbbtttkkk1 please don't create multiple threads about this issue. The other one you created in Phones & Hardware is the correct place.

~~ANYONE WANTING TO HELP: please don't respond in this thread, but instead click here for the ohter one and reply there:~~ ~~https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data/m-p/355592/highlight/true#M26894~~ Edit: nevermind, now that the threads are merged 🙂

Re: Data

popping — Wed, 17 Apr 2019 18:52:40 GMT

@Bbbtttkkk1 wrote:
Data doesn't work on phone and everything is turned on driving me crazy

You need to configure the APN on your phone if it was not configured automatically after inserting your new PM SIM card and restart your phone.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Data

srlawren — Wed, 17 Apr 2019 19:20:21 GMT

@popping wrote:
@Bbbtttkkk1 wrote:
Data doesn't work on phone and everything is turned on driving me crazy
You need to configure the APN on your phone if it was not configured automatically after inserting your new PM SIM card and restart your phone.

https://apn-canada.gishan.net/en/apn/public-mobile

@popping...unless it's an iPhone 4 or older which needs the workaround through the unlockit site, or it's an LG that needs a network reset and possibly also a factory reset (depending on whether or not the network reset did the trick) to get the data flowing.

Re: Data

geopublic — Wed, 17 Apr 2019 19:25:18 GMT

@Bbbtttkkk1 wrote:
Data doesn't work on phone and everything is turned on driving me crazy

A couple of questions first:

Made sure you phone is compatible with PM?
Android or iPhone?
What plan do you have?

Re: Data won't work on phone even tho everything is turned on

computergeek541 — Wed, 17 Apr 2019 21:19:54 GMT

@srlawren wrote:
@Bbbtttkkk1 wrote:
My data not working even tho everything is turned on driving me crazy
@Bbbtttkkk1 please don't create multiple threads about this issue. The other one you created in Phones & Hardware is the correct place.

ANYONE WANTING TO HELP: please don't respond in this thread, but instead click here for the ohter one and reply there: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data/m-p/355592/highlight/true#M26894

threads have been merged, thanks