topic account doesn't exist in Get Support

account doesn't exist

CanadianCetra — Wed, 05 Jan 2022 09:26:15 GMT

Created an account a month ago.
Had no issues all month with data/phone/texts.

Service stopped today, and site says my e-mail and account doesn't exist..

Haven't logged into it since creating it, but I have had no issues either.

Auto-billing was set to happen.

Have recieved promotional e-mails to the to the account e-mail a few times over the last month, so it's the correct one on file.

Re: account doesn't exist

Pizzaeh — Wed, 17 Apr 2019 15:56:54 GMT

@CanadianCetra wrote:
Created an account a month ago.
Had no issues all month with data/phone/texts.
Service stopped today, and site says my e-mail and account doesn't exist..

Haven't logged into it since creating it, but I have had no issues either.
Auto-billing was set to happen.

Have recieved promotional e-mails to the to the account e-mail a few times over the last month, so it's the correct one on file.

You should contact the moderators. To send a private message to the moderators click here. Response time is between 1 to 48 hours.

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Re: account doesn't exist

popping — Wed, 17 Apr 2019 16:07:58 GMT

@CanadianCetra

Restart your browser and try again.

If failed again, send a private message to moderator suggested by @Pizzaeh

Re: account doesn't exist

CanadianCetra — Wed, 17 Apr 2019 16:16:22 GMT

Thanks for the suggestion, but this impacts my phone as well, so it's not a web issue.

I have sent a message to the mod.