topic Re: US roaming data not working, help asap in Get Support

US roaming data not working, help asap

mystikal_325 — Wed, 05 Jan 2022 09:26:14 GMT

Currently in the US, bought a text and data add on and successfully added it. The data does not work. I have restarted the phone, turned data roaming on, tried every network available with the same result. Need help ASAP as I need the data for navigation.

Account #10000000******

Re: US roaming data not working, help asap

mimmo — Sun, 11 Mar 2018 17:05:42 GMT

@mystikal_325 you can try downloading the Google maps for offline mode if you have wifi.

Did you do the two step process or just one? What does your available balance say in self serve.

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Re: US roaming data not working, help asap

will13am — Sun, 11 Mar 2018 17:09:01 GMT

@mystikal_325, did you complete the two step process to buy the data add-on? If only a single step was completed, it's likely the data add-on purchase is incomplete. Assuming it is, are you able to connect to the roaming partner network at all?

Re: US roaming data not working, help asap

mystikal_325 — Sun, 11 Mar 2018 17:09:48 GMT

I did the 2 steps. I have added this same pack to my account numerous times and had trouble with it twice now. Available balance is 0.

Re: US roaming data not working, help asap

mystikal_325 — Sun, 11 Mar 2018 17:10:56 GMT

I can connect to T mobile and AT&T for calls and texts but no data

Re: US roaming data not working, help asap

will13am — Sun, 11 Mar 2018 17:18:18 GMT

Well this is really strange that network connection is made, roaming data is on, but data won't work. Best to contact the moderator team.

Re: US roaming data not working, help asap

brainfreze — Mon, 12 Mar 2018 00:27:00 GMT

If you have a multiple sim setup, make sure you designated the right sim to roam.