topic Re: Refund on accidental plan purchase in Get Support

Refund on accidental plan purchase

Rniania — Wed, 05 Jan 2022 09:26:03 GMT

I purchased the wrong plan when I should have purchased another. How do I go about getting a refund on this?

Thanks

Re: Refund on accidental plan purchase

ShawnC13 — Wed, 17 Apr 2019 03:04:18 GMT

@Rniania wrote:
Hi

I purchased the wrong plan when I should have purchased another. How do I go about getting a refund on this?

Thanks

You will need to contact the moderators and see if they can change it to the correct plan for you.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Refund on accidental plan purchase

Anonymous — Wed, 17 Apr 2019 03:10:28 GMT

@Rniania wrote:
Hi

I purchased the wrong plan when I should have purchased another. How do I go about getting a refund on this?

Thanks

And further, if the plan you actually wanted is more expensive then be sure to put the money in your account beforehand. They'll ask for it anyway. So do it up front and it's ready.

Re: Refund on accidental plan purchase

LaOmbra — Wed, 17 Apr 2019 20:12:02 GMT

@slash407 wrote:
contact the mods by clicking on new thread and typing moderator and the right username should pop up

You're kidding us right? Mods are not reached "clicking on a new thread".

Re: Refund on accidental plan purchase

kselmak — Fri, 26 Apr 2019 20:38:12 GMT

@LaOmbra wrote:
@slash407 wrote:
contact the mods by clicking on new thread and typing moderator and the right username should pop up
You're kidding us right? Mods are not reached "clicking on a new thread".

I think they meant new message in private messages, instead of new thread

Re: Refund on accidental plan purchase

Anonymous — Fri, 26 Apr 2019 20:41:35 GMT

@kselmak wrote:
@LaOmbra wrote:
@slash407 wrote:
contact the mods by clicking on new thread and typing moderator and the right username should pop up
You're kidding us right? Mods are not reached "clicking on a new thread".
I think they meant new message in private messages, instead of new thread

With all the nonsense posts that user made...who knows what they meant? But yes...you're correct for the clarification.