topic Re: Expired despite balance in Get Support

Expired despite balance

Hiver — Wed, 05 Jan 2022 09:25:59 GMT

My account is topped up, it has available balance(more than enough to pay my bill). But my account expired despite it saying it was active hours before it expired. Why won't it activate? How do I activate it when it was active before it went inactive?

Re: Expired despite balance

computergeek541 — Sun, 11 Mar 2018 02:58:57 GMT

@Hiverwrote:
My account is topped up, it has available balance(more than enough to pay my bill). But my account expired despite it saying it was active hours before it expired. Why won't it activate? How do I activate it when it was active before it went inactive?

Is tomorrow the start date of a new plan renewal? The other question is if your service still works or if it is just that the website says that your plan is expired?

The reason I ask those questions is because Public Mobile's website incorrectly states anyone's plans are expired the night of a pending renewal, but the service keeps working until they actually process the renewal.

Re: Expired despite balance

koimr1 — Sun, 11 Mar 2018 03:03:52 GMT

@Hiverwrote:
My account is topped up, it has available balance(more than enough to pay my bill). But my account expired despite it saying it was active hours before it expired. Why won't it activate? How do I activate it when it was active before it went inactive?

As @computergeek541 wrote if today's your renewal date and everything is still working then just ignore that message.

If things are NOT working then yes, you will need to contact the moderators via private message by clicking here and providing your email address, phone number and a description of your problem.

Re: Expired despite balance

will13am — Sun, 11 Mar 2018 14:26:35 GMT

@computergeek541wrote:
@Hiverwrote:
My account is topped up, it has available balance(more than enough to pay my bill). But my account expired despite it saying it was active hours before it expired. Why won't it activate? How do I activate it when it was active before it went inactive?
Is tomorrow the start date of a new plan renewal? The other question is if your service still works or if it is just that the website says that your plan is expired?

The reason I ask those questions is because Public Mobile's website incorrectly states anyone's plans are expired the night of a pending renewal, but the service keeps working until they actually process the renewal.

The root of the issue is two dates showing in the self serve. The date on the main landing page is one day early. Go to the rewards page and it shows the right date. That is the day the rewards are converted to actual funds and applied towards the renewal payment. I really don't understand the need to have two date parameters other than to provide confusion.