topic Re: Why do I have to pay extra when my plan covers long distance calls across Canada in Get Support

Why do I have to pay extra when my plan covers long distance calls across Canada

Yinshan — Wed, 05 Jan 2022 09:25:57 GMT

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

Pizzaeh — Wed, 17 Apr 2019 02:33:26 GMT

@Yinshan what plan are you on?

What do you hear when you make a call?

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

ShawnC13 — Wed, 17 Apr 2019 02:33:31 GMT

Are you able to give us a bit more info??

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

Yinshan — Wed, 17 Apr 2019 02:37:50 GMT

I am on $25 each 30 d with 1GB Canadawide free calland text world wide

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

Yinshan — Wed, 17 Apr 2019 02:41:24 GMT

I am on the $25 a month plan with free calls across Canada and she I tried to call long distance a voice said that this is a long distance call and that it will be charged

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

missorange — Wed, 17 Apr 2019 02:48:20 GMT

are you sure is Canada number, sometimes 1800+ is US number.

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

Yinshan — Wed, 17 Apr 2019 02:53:12 GMT

@Pizzaeh wrote:
@Yinshan what plan are you on?
What do you hear when you make a call?

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

Pizzaeh — Wed, 17 Apr 2019 02:54:12 GMT

@Yinshan try dialing a '1' before the number; do you still get the message? Does the call go through?

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

Yinshan — Wed, 17 Apr 2019 02:55:19 GMT

My plan is the $25 a month with canadawide free long distance call and 1Gdatd

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

Anonymous — Wed, 17 Apr 2019 02:57:27 GMT

@Yinshan wrote:
I am on the $25 a month plan with free calls across Canada and she I tried to call long distance a voice said that this is a long distance call and that it will be charged

There are NO charges here. It's just a default recording. Add the 1 to the 10 digit phone number. Even if you get a "warning" ignore it. No charges.

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

ShawnC13 — Wed, 17 Apr 2019 02:57:38 GMT

@Yinshan wrote:
I am on the $25 a month plan with free calls across Canada and she I tried to call long distance a voice said that this is a long distance call and that it will be charged

You can not be charged anything extra. If it would be a long distance call from a landline you will need to dial with a 1 in front of the number on your cellphone for the call to go through. But again don't worry you can't be charged additional LD charges

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

Yinshan — Wed, 17 Apr 2019 02:59:37 GMT

They are Ontario area code 647 and 289 which are in Toronto and I am at Ottawa We are both in Ontario

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

ShawnC13 — Wed, 17 Apr 2019 03:01:09 GMT

@Yinshan wrote:
They are Ontario area code 647 and 289 which are in Toronto and I am at Ottawa We are both in Ontario

Are you dialing 1 in front of the 10 digit number as you will still be required to do that even with Canada wide calling

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

popping — Wed, 17 Apr 2019 03:01:36 GMT

@Yinshan wrote:
I am on the $25 a month plan with free calls across Canada and she I tried to call long distance a voice said that this is a long distance call and that it will be charged

There may be provisioning issue with your plan.

If you account status is active, try the lost/stolen phone trick to re-provision your plan feature again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

Pizzaeh — Wed, 17 Apr 2019 03:02:57 GMT

@Yinshan wrote:
They are Ontario area code 647 and 289 which are in Toronto and I am at Ottawa We are both in Ontario

@Yinshan as @ShawnC13 and @Anonymous have said, you won't be charged extra; it's included in your plan. Please dial a '1' before the number and it should go through. Try it and let us know.

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

Dogbert — Wed, 17 Apr 2019 06:51:32 GMT

Have you tried calling another LD number?

When calling outside your local area; one needs place place a "1" in front of the 10-digit phone number. It's LD because you are calling outside your local area; however, your plan will not add additional charges.

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

computergeek541 — Wed, 17 Apr 2019 07:24:14 GMT

@Dogbert wrote:
Have you tried calling another LD number?

When calling outside your local area; one needs place place a "1" in front of the 10-digit phone number. It's LD because you are calling outside your local area; however, your plan will not add additional charges.

When using Telus network/cellular services, dialing the 1 has always been optional. They've never required it, although if you make a long distance call, you'll hear a reminder that there could be long distance charges. After listening to that message, the call will proceed as normal assuming, in this case, that your Public Mobile call includes calling to that destination (and also assuming no system glitches).

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

geopublic — Wed, 17 Apr 2019 12:57:51 GMT

@Yinshan wrote:
They are Ontario area code 647 and 289 which are in Toronto and I am at Ottawa We are both in Ontario

@Yinshan: It's possible since you are in Ottawa your call is being routed through a Quebec tower. Since you have Canada Wide calling entering +1 before dialling the number will allow the call to go through and you will not be charged extra.

Re: Why do I have to pay extra when my plan covers long distance calls across Canada

srlawren — Wed, 17 Apr 2019 16:08:17 GMT

@popping wrote:
There may be provisioning issue with your plan.
If you account status is active, try the lost/stolen phone trick to re-provision your plan feature again.

@popping I think you jumped the gun on this suggestion. The simplest explanation here is the one already made above, that the person just needs to dial the 1 and ignore the audible warning. It's better to triage the simple stuff first before jumping to the lost/stolen technique, which should really only be suggested if NO calling at all is possible, for example. Just an FYI.