topic Re: Picture messages unable to send or receive: LG G5 in Get Support

Re: Picture messages unable to send or receive: LG G5

J3maclea — Wed, 05 Jan 2022 09:25:55 GMT

I am having the same issue with my LG G5. Data works, sms texting works, phone calls work just no mms

I have re-entered the various apn suggestions that worked for others (setting apn type or authentication type), restored default settings and reviewed various other websites to see if there was another setting I was missing, but have come up with nothing.

My APN is as follows

Name - Public Mobile

APN - sp.mb.com

Proxy, port, username, password - not set

Mmsc - https://aliasredirect.net/proxy/mb/mmsc

MMS proxy - 74.79.0.18

MMS port - 80

MCC - 302 (which was default)

MNC - 220 ( which was default)

Authentication type - PAP or none tried both as reccomneded)

APN type - default,mms,supl or none or mms (tried various)

APN protocol - IPv4

Any help is appreciated.

Re: Picture messages unable to send or receive: LG G5

mimmo — Sun, 11 Mar 2018 02:10:38 GMT

Have you tried resetting network setting. Or possibly tried a different app?

It also could be a temporary thing and might work tomorrow. That happened to me a while back

Re: Picture messages unable to send or receive: LG G5

J3maclea — Sun, 11 Mar 2018 02:18:48 GMT

Where there is "add APN" or "restore default settings" I did try restoring default settings.

Have not tried a different app yet.

Possibly, I only joined public mobile yesterday.

Re: Picture messages unable to send or receive: LG G5

mimmo — Sun, 11 Mar 2018 02:24:31 GMT

Try following instructions here

https://www.verizonwireless.com/support/knowledge-base-204094/

Re: Picture messages unable to send or receive: LG G5

J3maclea — Sun, 11 Mar 2018 02:34:25 GMT

Thanks but still a no go.

Re: Picture messages unable to send or receive: LG G5

mimmo — Sun, 11 Mar 2018 03:04:42 GMT

Out of ideas. Only thing to try is put your sim in a different phone. Isolate hardware vs account issues. If hardware then factory reset might be only option... But see if others have ideas before going that route.

You could also try clearing your phone's chache.

Re: Picture messages unable to send or receive: LG G5

CS_Agent — Sun, 11 Mar 2018 17:02:46 GMT

Hello J3maclea,

Thank you for reaching out to us.

In order to assist you with your MMS service issue, please send us a private message.

I am looking forward to your response.

Cheers

Abdoulaye

Re: Picture messages unable to send or receive: LG G5

mimmo — Sun, 11 Mar 2018 17:08:05 GMT

@J3maclea in case you need it here is how to contact mods

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Picture messages unable to send or receive: LG G5

J3maclea — Wed, 14 Mar 2018 22:30:12 GMT

After a lot of trouble shooting, PMs IT team sent me some updates to download and change the APN setting to the below, I am not certain who else this solution will work for but its worth a shot:Selecting the Public Mobile APN allows for MMS

Public APN settings 1 of 2

Public APN 2 of 2

Public Mobile APN 1 of 2

Public Mobile APN 2 of 2

Public MMS APN 1 of 2

Public MMS 2 of 2

Re: Picture messages unable to send or receive: LG G5

Luddite — Wed, 14 Mar 2018 22:35:07 GMT

@J3maclea Thanks for updating everyone.

Re: Picture messages unable to send or receive: LG G5

Korth — Thu, 15 Mar 2018 02:00:19 GMT

APN settings may need a restart to take effect, lol.