topic Re: Data usage increasing while mobile date turned off! in Get Support

Data usage increasing while mobile date turned off!

thunderhawk — Wed, 05 Jan 2022 09:25:51 GMT

My plan just renewed today, which means i have a new 1024 MB of data for this month. My phone's mobile data has been turned off since yesterday. This afternoon i was checking my PM self serve page and noticed that my data usage was at 3mb. I didn't really think much of it. This evening i checked again, and it's gone up to 9mb used.

How is PM's data usage counter showing 9mb of used data when i haven't even turned on my mobile data today?!?!

I haven't made any calls/text/mms or turned on mobile data. Using Samsung S9+.

Is PM's data usage counter rigged? That's my only explanation. Would appreciate some feedback.

Re: Data usage increasing while mobile date turned off!

srlawren — Wed, 17 Apr 2019 00:21:52 GMT

@thunderhawk could be that your OS has a bug that lets a little data usage through even with mobile data switched off.

Re: Data usage increasing while mobile date turned off!

JaimeLaPizza — Wed, 17 Apr 2019 00:25:45 GMT

On this thread, people (PM customers) mention this is happening at renewal time...

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Phantom-data-usage/td-p/213400

Re: Data usage increasing while mobile date turned off!

thunderhawk — Wed, 17 Apr 2019 00:31:29 GMT

Phone has the latest updates and security patches. Wifi was on all day. I even have 'data saver' enabled to limit background data use.

Maybe i 'll just turn my phone off..

Re: Data usage increasing while mobile date turned off!

CellGirl — Wed, 17 Apr 2019 00:33:34 GMT

@thunderhawk

sometimes weather apps use mobile data.. any chance of that on your phone?

Re: Data usage increasing while mobile date turned off!

mimmo — Wed, 17 Apr 2019 00:39:18 GMT

@stonechucker didn't you recently do some testing the other day?

Re: Data usage increasing while mobile date turned off!

thunderhawk — Wed, 17 Apr 2019 00:40:44 GMT

Just the default home screen weather widget.

Re: Data usage increasing while mobile date turned off!

CellGirl — Wed, 17 Apr 2019 00:42:44 GMT

@thunderhawk wrote:
Just the default home screen weather widget.

you checked that weather app's data settings?

Re: Data usage increasing while mobile date turned off!

thunderhawk — Wed, 17 Apr 2019 00:52:08 GMT

@CellGirl wrote:
@thunderhawk wrote:
Just the default home screen weather widget.

you checked that weather app's data settings?

The only settings available are unit (C/F), refresh rate, and current location. No options for data usage.

Re: Data usage increasing while mobile date turned off!

Triguy — Wed, 17 Apr 2019 00:54:41 GMT

Some of your apps may be trying to access data. You could try switching to airplane mode to prevent any data usage.

Re: Data usage increasing while mobile date turned off!

thunderhawk — Wed, 17 Apr 2019 01:02:55 GMT

@Triguy wrote:
Some of your apps may be trying to access data. You could try switching to airplane mode to prevent any data usage.

New phone, the only apps installed are Google's (gmail/youtube/etc)

I'm going to turn the phone off and look for any changes to my data usage tomorrow.

Thanks for the replies.

Re: Data usage increasing while mobile date turned off!

geopublic — Wed, 17 Apr 2019 05:19:20 GMT

@thunderhawk wrote:
@Triguy wrote:
Some of your apps may be trying to access data. You could try switching to airplane mode to prevent any data usage.
New phone, the only apps installed are Google's (gmail/youtube/etc)
I'm going to turn the phone off and look for any changes to my data usage tomorrow.

Thanks for the replies.

@thunderhawk The PM countrers are very accurate. Please note that if you are checking your usage online via selfserve the info is delayed.

Re: Data usage increasing while mobile date turned off!

stonechucker — Wed, 17 Apr 2019 09:33:45 GMT

@mimmo wrote:
@stonechucker didn't you recently do some testing the other day?

@mimmo, I believe it was @computergeek541 who was experimenting.

Re: Data usage increasing while mobile date turned off!

computergeek541 — Wed, 17 Apr 2019 18:07:13 GMT

@stonechucker wrote:
@mimmo wrote:
@stonechucker didn't you recently do some testing the other day?
@mimmo, I believe it was @computergeek541 who was experimenting.

I too, as some others.have, has seen the data counter start at roughly 5MB at the start of a renewal date. I just ignored it.

This renewal, it started at 0MB, but that could be because I deliberately used up all my data. What I did notice during renewal was how the counter reset at midnight but that data service was not restored until 30 minutes later.

Re: Data usage increasing while mobile date turned off!

computergeek541 — Wed, 17 Apr 2019 18:53:09 GMT

@slash407 wrote:
it would suprise me if PM (as with all providers) take liberties and charge alittle more than they really should. But another issue could be that ur sending media files through text and those dont count towards ur total but they do show as "data" in the usage, u can ignore that. Kinda bush league but what can u do

MMS data usage will show in your phone's data usage counter. Since MMS data usage doesn't count towards your total, how is that a factor in saying that Public Mobile counts incorrectly? If that usage hasn't been added to the the data usage total, why would someone care?

Re: Data usage increasing while mobile date turned off!

thunderhawk — Thu, 18 Apr 2019 02:45:30 GMT

My phone stayed off all night, when i woke up today, my data usage had gone from 9mb back down to 3.757mb. Weird!

I turned my phone back on, Wifi on, mobile data off, no increase in data usage after a few hours. Then turned on mobile data for about an hour, whick background data disabled, and didn't use my phone at all. Phone's counter says I used around 300kb of data, PM's counter says i used 5.4mb, 9.2mb in total usage.

I just started using PM, so i am scrutinizing the service to determine if its really worth saving $20 over my other carrier. I usually don't use more than 1gb of data, so i assumed i'll be good with PM's $25 plan, but so far the data counter is not inspiring any confidence.

Do any of you regret switching to PM?

Re: Data usage increasing while mobile date turned off!

Anonymous — Thu, 18 Apr 2019 02:51:17 GMT

@thunderhawk wrote:
My phone stayed off all night, when i woke up today, my data usage had gone from 9mb back down to 3.757mb. Weird!
I turned my phone back on, Wifi on, mobile data off, no increase in data usage after a few hours. Then turned on mobile data for about an hour, whick background data disabled, and didn't use my phone at all. Phone's counter says I used around 300kb of data, PM's counter says i used 5.4mb, 9.2mb in total usage.

I just started using PM, so i am scrutinizing the service to determine if its really worth saving $20 over my other carrier. I usually don't use more than 1gb of data, so i assumed i'll be good with PM's $25 plan, but so far the data counter is not inspiring any confidence.

Do any of you regret switching to PM?

Not. At. All.

What you're seeing is a little data buffer that the system holds. It should get reset when you turn data off. It *would* get reset if you flip in and out of airplane mode. It seems to reset perhaps overnight when it lets go of the buffer.

Re: Data usage increasing while mobile date turned off!

JaimeLaPizza — Thu, 18 Apr 2019 02:53:16 GMT

I certainly do not regret switching to PM so far (but it's been only two weeks ! ). You say your cumulative data use went down at some point. How does that show in your "usage history", are there "negative MB" ?

Re: Data usage increasing while mobile date turned off!

Anonymous — Thu, 18 Apr 2019 02:58:40 GMT

@JaimeLaPizza wrote:
I certainly do not regret switching to PM so far (but it's been only two weeks ! ). You say your cumulative data use went down at some point. How does that show in your "usage history", are there "negative MB" ?

I only get the little 200mb add-on. When I saw that it would adjust back down to real consumption I stopped caring. I just works. It will sort itself out. Nothing to port out over.

I seem to recall it's like 5.236 mb or something. It's so small it doesn't matter. Even with only the 200mb.

Re: Data usage increasing while mobile date turned off!

Pizzaeh — Thu, 18 Apr 2019 03:03:09 GMT

@thunderhawk wrote:
My phone stayed off all night, when i woke up today, my data usage had gone from 9mb back down to 3.757mb. Weird!
I turned my phone back on, Wifi on, mobile data off, no increase in data usage after a few hours. Then turned on mobile data for about an hour, whick background data disabled, and didn't use my phone at all. Phone's counter says I used around 300kb of data, PM's counter says i used 5.4mb, 9.2mb in total usage.

I just started using PM, so i am scrutinizing the service to determine if its really worth saving $20 over my other carrier. I usually don't use more than 1gb of data, so i assumed i'll be good with PM's $25 plan, but so far the data counter is not inspiring any confidence.

Do any of you regret switching to PM?

Regret, he11 don't we all have regrets?!? Oh the data you mean, N O, not for the data portion of the plan. Works well, fast enough for checking emails, GPS/maps, looking stuff up on the internet. All this on the Telus network.