topic Re: Phone calls dropping after about 55 seconds in Get Support

Phone calls dropping after about 55 seconds

sonician — Wed, 05 Jan 2022 09:25:46 GMT

I just had three calls in a row drop after 55-57 seconds.

When I call, I get three beeps while the line is ringing, and after the other person answers, it drops after 55 seconds.

When they called me, I heard the same beeps and then the call dropped.

Anyone else experiencing this? How do I fix it?

This was NOT an issue in the past, until the weird renewal issue that I had yesterday morning with my account.

Re: Phone calls dropping after about 55 seconds

Anonymous — Tue, 16 Apr 2019 23:29:38 GMT

@sonician - Any chance you are currently roaming in the US? If so, any chance you have more than one add-on that includes talk? This has been known to cause issues.

Re: Phone calls dropping after about 55 seconds

sonician — Tue, 16 Apr 2019 23:30:25 GMT

No, I'm at home, on the same sofa that I call my partner from every night.

Re: Phone calls dropping after about 55 seconds

mimmo — Tue, 16 Apr 2019 23:35:53 GMT

Can't recall hearing this occur before, maYbe try lost stolen trick, Self-serve plans addons, lost stolen toggle status for a couple minutes.

It seems to act as an account soft reset.

Can you try sim In a different phone isolate account VS hardware?

Re: Phone calls dropping after about 55 seconds

sonician — Tue, 16 Apr 2019 23:36:42 GMT

It's not a hardware issue, the phone has been working fine for months. I don't even have another one to put the SIM into anyway.

Re: Phone calls dropping after about 55 seconds

will13am — Tue, 16 Apr 2019 23:37:31 GMT

@sonician , do you notice any obvious oddities in your account? Maybe it's worthwhile to have the moderator team do an account checkup to make sure that's not the problem. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

In the mean time, I suggest also observing the phone behavior during the phone call. It's possible the phone had developed a problem leading to spurious network disconnects.

Re: Phone calls dropping after about 55 seconds

sonician — Tue, 16 Apr 2019 23:45:33 GMT

I've already PM'd the mods, but no one's responded.

I make a call, it rings, there's three loud beeps (which are new to me since the account problem yesterday) just as the call is answered, and 55-57 seconds later the call drops.

I've tried the "lost phone" toggle, I've rebooted my phone, I've powered off my phone, no luck.

Re: Phone calls dropping after about 55 seconds

sonician — Tue, 16 Apr 2019 23:47:08 GMT

This thread describes exactly what's happening to me:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/3-short-beeps-before-every-conversation-and-cut-off-at-less-than/td-p/65713

Re: Phone calls dropping after about 55 seconds

sonician — Tue, 16 Apr 2019 23:48:58 GMT

I am hoping someone from the @CS_Agent can help tonight so this doesn't continue into tomorrow!

Re: Phone calls dropping after about 55 seconds

Lieux — Tue, 16 Apr 2019 23:51:11 GMT

@sonician a écrit :
I am hoping someone from the @CS_Agent can help tonight so this doesn't continue into tomorrow!

Be patient the waiting time is few hours to 2 days...

Re: Phone calls dropping after about 55 seconds

geopublic — Wed, 17 Apr 2019 13:03:31 GMT

@sonician wrote:
I've already PM'd the mods, but no one's responded.

I make a call, it rings, there's three loud beeps (which are new to me since the account problem yesterday) just as the call is answered, and 55-57 seconds later the call drops.

I've tried the "lost phone" toggle, I've rebooted my phone, I've powered off my phone, no luck.

@sonicianWhen you contacted the moderators did you give them your SIM card number? If not, maybe be proactive and send another private message with that info and ask them to reset your account.

Re: Phone calls dropping after about 55 seconds

sonician — Wed, 17 Apr 2019 13:15:11 GMT

All they did was "create a ticket" and someone would get back to me in up to 48 hours.

Really not impressed right now with the customer service.

Re: Phone calls dropping after about 55 seconds

sonician — Wed, 17 Apr 2019 13:15:58 GMT

On my sofa, not near a lake, and not pressing any buttons. It's a Public Mobile issue, not my phone.

Re: Phone calls dropping after about 55 seconds

geopublic — Wed, 17 Apr 2019 13:19:38 GMT

@sonician wrote:
All they did was "create a ticket" and someone would get back to me in up to 48 hours.

Really not impressed right now with the customer service.

You need to be patient, if a ticket was created that is a good sign that you will get you problem resolved.

Re: Phone calls dropping after about 55 seconds

duffer900 — Wed, 17 Apr 2019 13:31:01 GMT

@sonician wrote:
On my sofa, not near a lake, and not pressing any buttons. It's a Public Mobile issue, not my phone.

I agree this is frustrating... It will get resolved to the best of their abilities...

To rule out your phone (I agree it probably isnt your phone), is there another device that you could throw your SIM in to to test? This would for sure rule out your device.

Re: Phone calls dropping after about 55 seconds

sonician — Wed, 17 Apr 2019 13:33:18 GMT

It's not the phone. 100%.

It has worked perfectly for months before the account screw up on Monday.

Re: Phone calls dropping after about 55 seconds

sonician — Wed, 17 Apr 2019 13:34:34 GMT

As mentioned previously, this is EXACTLY the issue I'm having.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/3-short-beeps-before-every-conversation-and-cut-off-at-less-than/td-p/65713

Re: Phone calls dropping after about 55 seconds

CellGirl — Wed, 17 Apr 2019 13:36:32 GMT

@sonician

so you're waiting to receive a replacement SIM, I assume? Did the mods mention yet that you'll get a replacement?

Re: Phone calls dropping after about 55 seconds

duffer900 — Wed, 17 Apr 2019 13:38:44 GMT

@sonician wrote:
As mentioned previously, this is EXACTLY the issue I'm having.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/3-short-beeps-before-every-conversation-and-cut-off-at-less-than/td-p/65713

Yeah, I would agree with you...

Sadly, Moderators will be the ones to fix this... Good luck and hope it's resolved soon for you.

Re: Phone calls dropping after about 55 seconds

sonician — Wed, 17 Apr 2019 13:46:20 GMT

I found another phone to put my SIM into, and it's exactly the same thing with it. The call is made, it rings, there's three loud beeps as the call is answered, and then before it hits 60 seconds, the call just drops.