topic Re: NO SERVICE in Get Support

NO SERVICE

Puravida66 — Wed, 05 Jan 2022 09:25:40 GMT

I activated my sim card 16 hours ago and still get ¨No Service¨. I tried to turn airplane on and off; I dont have another phone and I don't have another sim to play with. Please help! I´m using an iphone.

Re: NO SERVICE

mimmo — Sat, 10 Mar 2018 16:32:49 GMT

Did you loginto selfserve? What does your plan say?

Re: NO SERVICE

matbasm — Sat, 10 Mar 2018 16:33:26 GMT

@Puravida66, did you take a new phone number, or did you port in your own number.

Also, does your self serve account show your plan as you had selected it.

Finally, are you sure your phone is compatible with Public Mobile.

If the phone is compatible and account is set up ok, and you took a new number, it should have been working within minutes. Did you do a full restart of the phone.

If yes to all of this, you need help from the moderator team. Send them a private message and they will help. Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: NO SERVICE

Puravida66 — Sat, 10 Mar 2018 16:38:19 GMT

It says account active

Re: NO SERVICE

Puravida66 — Sat, 10 Mar 2018 16:40:36 GMT

I ported my own number , it shows the selected plan, and phone is unlocked, re-started phone and still no luck. I will contact moderator, thank you!

Re: NO SERVICE

mimmo — Sat, 10 Mar 2018 16:43:20 GMT

Sorry we were not much help.

Just in case:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: NO SERVICE

Puravida66 — Sat, 10 Mar 2018 16:45:43 GMT

Thank you so much, I will do so!