topic Unable to call in Get Support

Unable to call

Doodah — Wed, 05 Jan 2022 09:25:30 GMT

I recently changed my option to $20 unlimited talk and can not make any calls and or even recieve calls either, so this plan is completely useless to me and no one to contact to correct the feature or assist in gaining access to use my plan which is paid for already? Any ideas or how do I rectify the plan to even make local calls would be a blessing

Re: Unable to call

RobertQc — Tue, 16 Apr 2019 18:06:33 GMT

@Doodah wrote:
I recently changed my option to $20 unlimited talk and can not make any calls and or even recieve calls either, so this plan is completely useless to me and no one to contact to correct the feature or assist in gaining access to use my plan which is paid for already? Any ideas or how do I rectify the plan to even make local calls would be a blessing

Changed plan? As in you had another plan that was working at public mobile before. Or did you change companies and port your number in?

When did you sign up?

There are lost of people to contact, an entire community of people ready to help you. If we can't help you there is official support too

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Use this link to send a message to the moderator team.

But I suggest letting us try to help you first, we are faster than the moderator team they usually take up to 48 hours to respond and 99.9% of the time we can resolve your issue / explain what is happening before they even see your message.

Re: Unable to call

Writer56 — Tue, 16 Apr 2019 18:22:20 GMT

Are you using the contact list to try and call or are you dialing directly from keypad? I just got my mother all set to go on the same $20 per month unlimited province wide talk plan. She can dial directly but when she tries to use the contacts list it says talk is not included in her plan.

Re: Unable to call

geopublic — Tue, 16 Apr 2019 18:27:51 GMT

@Doodah wrote:
I recently changed my option to $20 unlimited talk and can not make any calls and or even recieve calls either, so this plan is completely useless to me and no one to contact to correct the feature or assist in gaining access to use my plan which is paid for already? Any ideas or how do I rectify the plan to even make local calls would be a blessing

Some thing to try are:

Restart your phone
Lost/Stolen reset trick*

*Lost/Stolen reset trick

1. Login to your self-serve account.
2. Report your phone lost/stolen using the Plan and Add-Ons tab then select the Lost/Stolen Phone option
3. Wait 5 minutes
5. Report your phone found.
6. Re-start you phone

Re: Unable to call

Anonymous — Tue, 16 Apr 2019 18:43:40 GMT

@Doodah wrote:
I recently changed my option to $20 unlimited talk and can not make any calls and or even recieve calls either, so this plan is completely useless to me and no one to contact to correct the feature or assist in gaining access to use my plan which is paid for already? Any ideas or how do I rectify the plan to even make local calls would be a blessing

Is there a possibility that you future-dated the plan change? And are you (or were you) possibly on the $10 plan?

Re: Unable to call

Anonymous — Tue, 16 Apr 2019 18:45:33 GMT

@Writer56 wrote:
Are you using the contact list to try and call or are you dialing directly from keypad? I just got my mother all set to go on the same $20 per month unlimited province wide talk plan. She can dial directly but when she tries to use the contacts list it says talk is not included in her plan.

@Writer56

Are her contacts just the 10 digits or do they include the 1?

Re: Unable to call

Writer56 — Tue, 16 Apr 2019 18:47:03 GMT

Ah good point. I will check that. Thank you.