topic Questions about suspending service while international in Get Support

Questions about suspending service while international

stanley — Wed, 05 Jan 2022 09:25:29 GMT

Hi PM Community,

I'm currently on the $40/4GB plan (eligible for the 6GB/$40 Koodo deal). I have an upcoming internship internationally for 4 months where I won't be using my PM service.

I see that I can disable autopay and suspend my account for 89 days while I am in the States to avoid paying for service when I don't need it. What I am wondering is

1. Is there a way to suspend the service without disabling autopay and losing that reward for that month?

2. Will this affect my loyalty calculation? (Since my account will be suspended will this reset my loyalty to 0)?

3. With the Koodo deal, if I were switch to Koodo would there be a way to handle this internship?

Thanks for your help!

@CS_Agent

Re: Questions about suspending service while international

mimmo — Fri, 09 Mar 2018 23:38:26 GMT

Congrats on internship .

Only way to let a plan expire is to disable autopay and lose the $6 reward

You will have 90 days to renew else plan and number vanish

Yes your loyalty will/should be delayed by the time account is inactive

If switching to koodo you pay 40$/ month

Re: Questions about suspending service while international

imm1304 — Fri, 09 Mar 2018 23:45:16 GMT

Hey @stanley,

Adding to @mimmo's excellent response above, if you were to accept the migration offer to Koodo, you may be able to call 611 and have your account placed on seasonal hold which is $15/month. Do clarify with them that you will be allowed to go back to your special plan when you come back from seasonal hold.

Staying with PM, best way forward would be to disable autopay and let the account expire and get suspended. Just make sure you reactivate before 90 days.

Re: Questions about suspending service while international

mimmo — Sat, 10 Mar 2018 00:05:46 GMT

@imm1304 last time I checked seasonal holds made you return to current in market plans.

Re: Questions about suspending service while international

tylerbeckmann5 — Sat, 10 Mar 2018 00:07:37 GMT

Your plan cancellation policy is the same no matter where you are when payment is not received .