topic Re: Error Trying to set up Autopay in Get Support

Error Trying to set up Autopay

Lubkes — Wed, 05 Jan 2022 09:25:27 GMT

I just got a new credit card and I was trying to update my info and i keep getting this error:

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

I called RBC and they said that everything is fine on their end. I haven't changed my address so I'm at a loss. Any help would be appreciated.

-Lubke

Re: Error Trying to set up Autopay

mimmo — Fri, 09 Mar 2018 23:23:30 GMT

Card might be blocked by public's portal.

You can try leaving last digit of postal code out.

Or just contact mods

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Error Trying to set up Autopay

Lubkes — Fri, 09 Mar 2018 23:33:06 GMT

Thanks I'm send them a PM