topic Re: New user, not able to send / receive SMS messages. in Get Support

New user, not able to send / receive SMS messages.

Cassidy — Wed, 05 Jan 2022 09:25:15 GMT

Hey everyone, I've sent this message to a moderator as well, but I read on the forum it can take awhile sometimes to get a response, so I've asked it here as well (apologies if that's overdoing it!).

Hello,

Just joined Public Mobile yesterday, happy to be here!

I ported my old phone number from Virgin Mobile over to Public.

I cannot send or receive SMS or iMessage messages, although I've received texts from Public Mobile.

When I activated my sim, I received a message saying "We're experiencing difficulties processing your request to move to Public Mobile. Please go to publicmobile.ca, click contact us, and complete the sim & activation online form."

I've already filled out that form, and still cannot text.

Let me know if you need anymore information.

Thanks for any help!

Re: New user, not able to send / receive SMS messages.

ZfromVanC — Tue, 16 Apr 2019 16:28:52 GMT

Might be an incomplete port, which would mean only the Moderators can fix it.

Do you get internet data and phone calls alright?

If your data isn't working, it would likely mean the issue is with your phone's APN settings.

Re: New user, not able to send / receive SMS messages.

geopublic — Tue, 16 Apr 2019 16:44:22 GMT

@Cassidy wrote:
Hey everyone, I've sent this message to a moderator as well, but I read on the forum it can take awhile sometimes to get a response, so I've asked it here as well (apologies if that's overdoing it!).

Hello,
Just joined Public Mobile yesterday, happy to be here!
I ported my old phone number from Virgin Mobile over to Public.
I cannot send or receive SMS or iMessage messages, although I've received texts from Public Mobile.
When I activated my sim, I received a message saying "We're experiencing difficulties processing your request to move to Public Mobile. Please go to publicmobile.ca, click contact us, and complete the sim & activation online form."
I've already filled out that form, and still cannot text.
Let me know if you need anymore information.

Thanks for any help!

You did everything right. If there is a problem with the port the moderators will contact you via a private message for additional information. Once the port is complete they will notify you via a SMS.

In the meantime you can use your old SIM to make calls/texts until the port is completed. You will know once your old SIM stops working.

Re: New user, not able to send / receive SMS messages.

Cassidy — Tue, 16 Apr 2019 17:17:46 GMT

Gotcha, thanks for the response. I'll wait on a moderator.

Re: New user, not able to send / receive SMS messages.

Melissah2623 — Wed, 17 Apr 2019 06:19:08 GMT

In ur settings under messages is everything turned on? iMessage, sms and mms

Re: New user, not able to send / receive SMS messages.

xy — Tue, 27 Aug 2019 17:18:47 GMT

I joined Public Mobile on Sunday and I am having the same problem. I can only send/receive text to other public mobile customer.

Re: New user, not able to send / receive SMS messages.

hairbag1 — Tue, 27 Aug 2019 17:22:48 GMT

Did you port your number over from old cell provider ? If so, who is that ? Depending on where you're porting from, it could take a week or longer.

Re: New user, not able to send / receive SMS messages.

Triguy — Tue, 27 Aug 2019 17:24:09 GMT

Did you transfer (port) your phone# from another provider ? If you did then you would need to contact a moderator for asisstance.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437