topic Re: No SIM card, emergency calls only in Get Support

No SIM card, emergency calls only

Liz13 — Wed, 05 Jan 2022 09:25:04 GMT

Hi, I signed up yesterday with PM, my account is active, SIM card inserted but phone says no SIM card/emergency calls on. When I try to call someone, it shows I'm not registered. I ported number from my Telus phone and I can't make calls with it anymore, but I can't with PM either. Any help please. My new phone is a Sumsung Galaxy J16, and it shows it's compatible.

Re: No SIM card, emergency calls only

geopublic — Tue, 16 Apr 2019 13:53:04 GMT

@Liz13 wrote:
Hi, I signed up yesterday with PM, my account is active, SIM card inserted but phone says no SIM card/emergency calls on. When I try to call someone, it shows I'm not registered. I ported number from my Telus phone and I can't make calls with it anymore, but I can't with PM either. Any help please. My new phone is a Sumsung Galaxy J16, and it shows it's compatible.

Power down phone remove SIM card, re-insert SIM and power up again to see if it connects to the PM network.

Re: No SIM card, emergency calls only

Liz13 — Tue, 16 Apr 2019 13:55:39 GMT

Did that earlier but didn't work. I can try again.

Re: No SIM card, emergency calls only

duffer900 — Tue, 16 Apr 2019 13:57:32 GMT

@Liz13 wrote:
Did that earlier but didn't work. I can try again.

If it is not working on your Telus network anymore, nor on the PM network, you might want to contact a moderator and explain to them the issue.

click here to private message a Moderator

Re: No SIM card, emergency calls only

geopublic — Tue, 16 Apr 2019 14:00:55 GMT

@Liz13 wrote:
Did that earlier but didn't work. I can try again.

What happens when you insert the Telus SIM card in your phone? Does it still work? If yes, then continue to use your Telus SIM until it stops working. If it stops working it means that the port was completed and your PM card should work.

In the meantime contact Public Mobile and ask them to check your account and port request to make sure evrything is in working order.

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Hope this helps!

Re: No SIM card, emergency calls only

Liz13 — Tue, 16 Apr 2019 14:01:40 GMT

Ok, thank you.

Re: No SIM card, emergency calls only

zork1984 — Tue, 16 Apr 2019 14:03:52 GMT

Did the PM account work before you port? It may be that the account is active, but actual provisioning on the network did not complete fully, so porting is also half done.

Re: No SIM card, emergency calls only

mimmo — Tue, 16 Apr 2019 14:06:57 GMT

@Liz13 do you have another phone you can try your sim card in? No sim card means the phone is not reading the sim card.

Re: No SIM card, emergency calls only

Liz13 — Tue, 16 Apr 2019 14:07:15 GMT

My telus/old phone shows unregistered SIM now so it looks like the porting went through however it's still not working on my new phone with PM SIM. I sent a private message so hopefully they can fix the issue relatively quick. Thanks.

Re: No SIM card, emergency calls only

Liz13 — Tue, 16 Apr 2019 14:10:15 GMT

I ported my number when I signed up. My other phone takes a larger SIM, so the PM one wouldn't fit now as it's the smallest size for that phone.

Re: No SIM card, emergency calls only

will13am — Tue, 16 Apr 2019 14:12:12 GMT

When the phone shows no SIM card, then there might be something wrong with the phone not being able to read the SIM card. Although less likely, the SIM card could be defective. Try the SIM card in a different phone if possible.

Re: No SIM card, emergency calls only

duffer900 — Tue, 16 Apr 2019 14:13:06 GMT

@Liz13 wrote:
I ported my number when I signed up. My other phone takes a larger SIM, so the PM one wouldn't fit now as it's the smallest size for that phone.

Crap, the one PM provides is a tri-sized SIM. You pop out the size you need....

This could be the issue if it's the wrong size....

Re: No SIM card, emergency calls only

Jadebug — Tue, 16 Apr 2019 14:15:54 GMT

@Liz13 wrote:
Ok, thank you.

Outgoing calls tend to work immediately after porting, but incoming usually takes a while.

I would suggest placing your sim card in another phone to validate that your SIM is indeed working. If so check if your phone is blacklisted. Someone else had an issue with their brand new phone purchased from Best Buy not too long ago.

https://productioncommunity.publicmobile.ca/t5/Discussions/New-Phone-IMEI-issue-SIM-works-in-old-phone/td-p/350077

Re: No SIM card, emergency calls only

Liz13 — Tue, 16 Apr 2019 14:16:12 GMT

I think it's the right size, it seems to fit in there perfect.

Re: No SIM card, emergency calls only

Liz13 — Tue, 16 Apr 2019 14:24:18 GMT

I checked the IMEI on PM before I ordered the SIM and it says it's compatible, not lost or stolen.

Re: No SIM card, emergency calls only

duffer900 — Tue, 16 Apr 2019 14:24:56 GMT

@Liz13 wrote:
I think it's the right size, it seems to fit in there perfect.

Ah, ok, you meant the "other phone" as a tester would not fit... gotcha....

Re: No SIM card, emergency calls only

Jadebug — Tue, 16 Apr 2019 14:32:05 GMT

@Liz13 wrote:
I checked the IMEI on PM before I ordered the SIM and it says it's compatible, not lost or stolen.

Then, like everyone else suggested, you need to figure out if the problem is coming from your phone or SIM card. Maybe try borrowing someone else's SIM to test out your phone? (family, friend, colleague?)

Re: No SIM card, emergency calls only

Liz13 — Tue, 16 Apr 2019 15:20:20 GMT

Working now! Tried shutting phone down again, reinstall SIM, etc... and it's working now. Thinking maybe it was taking a little longer to finish porting. Not sure, but glad it's working. Thank you everyone for your help.

Re: No SIM card, emergency calls only

saintya — Thu, 09 May 2019 19:15:31 GMT

I am from newfoundland, last night suddenly PM sim card stopped working and showing emergency calls only. I have tried everything but work. I am PM user from last 4 to 5 months, payments are on auto pay. What to do now?

Re: No SIM card, emergency calls only

geopublic — Thu, 09 May 2019 19:52:38 GMT

@saintya wrote:
I am from newfoundland, last night suddenly PM sim card stopped working and showing emergency calls only. I have tried everything but work. I am PM user from last 4 to 5 months, payments are on auto pay. What to do now?

@saintya When you sign-in to your account does it show active or suspended?