topic My sim card is not activated in Get Support

My sim card is not activated

akashpatel — Wed, 05 Jan 2022 09:24:39 GMT

In my phone it says no sim card no network,

i do not know whom to contact to activate it

to register account i have to get massage in sim, so i did not get any massage

while i bought phone i got i placed it on auto payment

i am loosing money what should i do?

Re: My sim card is not activated

JaimeLaPizza — Tue, 16 Apr 2019 02:46:43 GMT

Could the phone be locked ? Is it new or used ? How old is it ?

Re: My sim card is not activated

akashpatel — Tue, 16 Apr 2019 02:48:56 GMT

it is used, though it is unlocked i got unlock code from rogers, other card works

Re: My sim card is not activated

geopublic — Tue, 16 Apr 2019 02:53:10 GMT

@akashpatel wrote:
In my phone it says no sim card no network,
i do not know whom to contact to activate it
to register account i have to get massage in sim, so i did not get any massage
while i bought phone i got i placed it on auto payment
i am loosing money what should i do?

Did you activate the SIM at the store?

Re: My sim card is not activated

JaimeLaPizza — Tue, 16 Apr 2019 02:53:19 GMT

On the self-service page, does it say your account is active ? What does it say under "My plan" ?

Re: My sim card is not activated

akashpatel — Tue, 16 Apr 2019 02:57:41 GMT

yes it was activated, i was porting my number from chatr to public so they told me to wait

Re: My sim card is not activated

JaimeLaPizza — Tue, 16 Apr 2019 03:00:32 GMT

Porting may take a few hours, be patient. But usually some functions will work sooner. I think I could call but not receive calls...

Re: My sim card is not activated

geopublic — Tue, 16 Apr 2019 03:05:08 GMT

@akashpatel wrote:
yes it was activated, i was porting my number from chatr to public so they told me to wait

Ok, it would have been better to select a new temporary number during activation and then do the port after. Just keep restarting your phone and it should come up once Chatr releases the number. If it doesnt connect in the next hour then you need to contact Public Mobile here.

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Good Luck!

Re: My sim card is not activated

cavemantoronto — Tue, 16 Apr 2019 04:20:12 GMT

@akashpatel wrote:
In my phone it says no sim card no network,
i do not know whom to contact to activate it
to register account i have to get massage in sim, so i did not get any massage
while i bought phone i got i placed it on auto payment
i am loosing money what should i do?

No sim card message could mean that it is not in properly. Sim could be defective. What's the exact message?