topic Porting number problems in Get Support

Porting number problems

familygun1 — Wed, 05 Jan 2022 09:24:36 GMT

I'm a new Public customer. I had a number with TextNow, which is an online phone number App. I tried trasferring this number to my Public account. It said it was successul. When i call using the regular phone app, the number used is the Textnow number, which is good. The problem is when someone calls that number, it says "Call rejected".

Re: Porting number problems

JaimeLaPizza — Tue, 16 Apr 2019 02:09:34 GMT

How long has it been since you ported your number from TextNow ?

Re: Porting number problems

geopublic — Tue, 16 Apr 2019 02:10:35 GMT

@familygun1 wrote:
I'm a new Public customer. I had a number with TextNow, which is an online phone number App. I tried trasferring this number to my Public account. It said it was successul. When i call using the regular phone app, the number used is the Textnow number, which is good. The problem is when someone calls that number, it says "Call rejected".

A number port can take up to two days to complete. If it's a VOIP number it can take even longer so you need to be patient until the port completes. Once it completes you will be able to receive calls/texts.

Re: Porting number problems

JaimeLaPizza — Tue, 16 Apr 2019 02:12:08 GMT

And once porting is completed you will get an SMS from Public Mobile, until then some things will work, and others won't.

Re: Porting number problems

familygun1 — Tue, 16 Apr 2019 02:12:26 GMT

oh, ok. I didn't know that. It's only been a couple of hours. I'll be more patient. Thank you.

Re: Porting number problems

Alex888 — Tue, 16 Apr 2019 02:12:48 GMT

@familygun1 It sounds like an incomplete port, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting number problems

popping — Tue, 16 Apr 2019 02:13:35 GMT

@familygun1 wrote:
I'm a new Public customer. I had a number with TextNow, which is an online phone number App. I tried trasferring this number to my Public account. It said it was successul. When i call using the regular phone app, the number used is the Textnow number, which is good. The problem is when someone calls that number, it says "Call rejected".

PM has done it part to port your number to PM. It is up to TextNow to release your number to PM. Porting a mobile number take a few minutes to a day. But online number will take longer up to a week.

Re: Porting number problems

JaimeLaPizza — Tue, 16 Apr 2019 02:14:22 GMT

I think it is still too early to involve the moderators team, they are already overloaded...