topic Re: Update Iphone IOS, can not make or receive calls. in Get Support

Update Iphone IOS, can not make or receive calls.

chips994 — Wed, 05 Jan 2022 09:24:28 GMT

Phone worked fine on Friday, updated IOS last night, can not make or receive calls. Making call, phone says I need long distance add on - I have Canada wide service. I have rebooted the phone, checked "do not Disturb"

Re: Update Iphone IOS, can not make or receive calls.

Alex888 — Tue, 16 Apr 2019 00:05:30 GMT

@chips994Have you tried rolling back the update? Does the phone still show you are connected to the Public Mobile network?

You can try turning on airplane mode, wait 30 seconds, turn it off, then restart the phone.

Re: Update Iphone IOS, can not make or receive calls.

ZfromVanC — Tue, 16 Apr 2019 00:04:01 GMT

hmm another trick you could try is the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using 'Plan and Add-Ons' --> 'Lost/Stolen Phone'
3. Log off
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to enable all features of your plan again.

This will not blacklist your phone.

Re: Update Iphone IOS, can not make or receive calls.

chips994 — Tue, 16 Apr 2019 00:16:04 GMT

Don't know how to roll bck the update, & turning airpalne mode on & off did not work. I have also turned phone on & off & removed the SIM card & returned it

Re: Update Iphone IOS, can not make or receive calls.

Tony8 — Tue, 16 Apr 2019 00:28:21 GMT

Hi, i found this site, it sounds like your problem, after an IOS update.

Try "Reset Network Settings"

https://www.tenorshare.com/ios-10/how-to-fix-iphone-will-not-make-or-receive-calls-after-updating-to-ios-10.html

Re: Update Iphone IOS, can not make or receive calls.

Lieux — Tue, 16 Apr 2019 00:43:18 GMT

@chips994 wrote:
Phone worked fine on Friday, updated IOS last night, can not make or receive calls. Making call, phone says I need long distance add on - I have Canada wide service. I have rebooted the phone, checked "do not Disturb"

You can write a message to the moderator for help here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. Waiting time is few hours to 2 days. They will help you.

Re: Update Iphone IOS, can not make or receive calls.

Luddite — Tue, 16 Apr 2019 01:13:04 GMT

@chips994 Couple of suggestions:

a) tell us your model

b) as long as you have Canada wide you can ignore the message provided the call connects anyway

c) try your SIM in a different unlocked phone, and a different working SIM in yours

d) try setting your network to 3G instead of LTE

e) reset your network settings; will require reinstalling wifi passwords

f) what is your plan? If $10 or $15 do you have minutes/texts remaining?

Re: Update Iphone IOS, can not make or receive calls.

chips994 — Tue, 16 Apr 2019 00:56:59 GMT

Didn't work - Reported lost, waited 15 min. reported found still doesn't work

Re: Update Iphone IOS, can not make or receive calls.

chips994 — Tue, 16 Apr 2019 01:08:42 GMT

@Luddite wrote:
@chips994 Couple of suggestions:
a) tell us your model
Iphnoe 7
b) as long as you have Canada wide you can ignore the message provided the call connects anyway
c) try your SIM in a different unlocked phone, and a different working SIM in yours
d) try setting your netowrk to 3G instead of LTE
e) reset your network settings; will require reinstalling wifi passwords
f) what is your plan? If $10 or $15 do you have minutes/texts remaining?
$25 with time, calls, data, texts still covered

Re: Update Iphone IOS, can not make or receive calls.

chips994 — Tue, 16 Apr 2019 01:17:53 GMT

@Luddite wrote:
@chips994 Couple of suggestions:
a) tell us your model
b) as long as you have Canada wide you can ignore the message provided the call connects anyway
c) try your SIM in a different unlocked phone, and a different working SIM in yours

SIM from other Public Mobile phone works
Mine doesn't work in either phone
d) try setting your network to 3G instead of LTE
e) reset your network settings; will require reinstalling wifi passwords
f) what is your plan? If $10 or $15 do you have minutes/texts remaining?

Re: Update Iphone IOS, can not make or receive calls.

Luddite — Tue, 16 Apr 2019 01:21:08 GMT

@chips994

What message appears on the phone when your reboot with the SIM installed?

Go to Settings >> General >> About: if a carrier update is offered install it.

Go to Settings VPN: if ON turn OFF.

It's going to take a lot of troubleshooting unless you can try your SIM in a different phone to confirm whether it's a phone or PM issue.

Re: Update Iphone IOS, can not make or receive calls.

Lieux — Tue, 16 Apr 2019 01:23:50 GMT

@chips994 wrote:
Don't know how to roll bck the update, & turning airpalne mode on & off did not work. I have also turned phone on & off & removed the SIM card & returned it

SIM card & returned it.....could the sim card damaged??

Re: Update Iphone IOS, can not make or receive calls.

Tony8 — Tue, 16 Apr 2019 01:35:25 GMT

Check this site

https://www.tenorshare.com/ios-10/how-to-fix-iphone-will-not-make-or-receive-calls-after-updating-to-ios-10.html

Re: Update Iphone IOS, can not make or receive calls.

geopublic — Tue, 16 Apr 2019 02:00:40 GMT

@chips994 wrote:
Phone worked fine on Friday, updated IOS last night, can not make or receive calls. Making call, phone says I need long distance add on - I have Canada wide service. I have rebooted the phone, checked "do not Disturb"

I don't think an iOS update will cause your phone to stop working. Was you plan up for renewal today? As @Luddite suggested did you make sure your account is active via selfserve?