topic Re: 2016 Promo Customer - To Jump Or Not? in Get Support

2016 Promo Customer - To Jump Or Not?

smilingeyes70 — Wed, 05 Jan 2022 09:24:28 GMT

I have been a fan and supporter of PM for over a year and a half. I am happy with the service, the value, the customer service and the community approach. I like the Autopay, Community Rewards, Loyalty Rewards vibe. If I believed, as was promised when I signed up, that I could keep my 90 day plan for as long as I wanted it, I would not consider leaving.

I'm using an iPhone 5; it's fine but I am upgrading. I will be purchasing an iPhone 8 Plus in the next 2 months.

If I was confidant that my plan was not going to be cancelled, I would buy this expensive phone outright because I would be confidant that over the 4-5 years that I would be using it, sticking with PM would pay off.

Having said that, Freedom, as everyone knows is offering this phone for $0 down and $25 a month over a 2 year contract (minimum $50 plan). I'm paying roughly $37 a month with PM and this payment will only drop over time as loyalty rewards increase.

I'm positive that my situtation is not terribly unique and that many others are deciding using similar thought patterns. I value a low cost monthly plan that meets my needs (PM). I can afford to buy the new phone outright.

I'd love any thoughts anyone might have.

Thanks in advance.

Alon

Re: 2016 Promo Customer - To Jump Or Not?

Wonder_why — Thu, 08 Mar 2018 15:43:13 GMT

@smilingeyes70 I would say is a steal $40/6GB Data Canadawide calling and Global texting,Stock Free Data can't go wrong, back 10 years I used to pay Robbers $40 for 400 air time only,no text or Data

Re: 2016 Promo Customer - To Jump Or Not?

smilingeyes70 — Thu, 08 Mar 2018 14:37:07 GMT

Sorry @Wonder_why what's a steal? Which plan are you referring to?

Re: 2016 Promo Customer - To Jump Or Not?

adam_19w — Thu, 08 Mar 2018 14:38:39 GMT

I beleive he is refering to the koodo offer.

Re: 2016 Promo Customer - To Jump Or Not?

Wonder_why — Thu, 08 Mar 2018 14:42:09 GMT

@smilingeyes70 $40/6GB with Koodo PROMO

Re: 2016 Promo Customer - To Jump Or Not?

MeLittle — Thu, 08 Mar 2018 14:44:06 GMT

I'm in the same boat. Was considering buying a phone outright and sticking with Public. But not sure now. The only thing that gives me pause is whether or not the Koodoo plan is grandfathered i.e. cannot increase rates

Re: 2016 Promo Customer - To Jump Or Not?

Civic_E — Thu, 08 Mar 2018 14:55:27 GMT

To Everyone who is switching to Koodo,

With PM and Fall promo(with no surprise) you have the ability to complain to CCTS if they increase the plan. Now with Koodo if they give you a notice and increase the price to $60 you can't do anything.

Re: 2016 Promo Customer - To Jump Or Not?

pulp74 — Thu, 08 Mar 2018 14:57:02 GMT

As yourself happy Public Mobile customer here. Don't move to another provider. With your rewards going down every year it's only will become sweeter and sweeter. The only reason to jump ship later if Public Mobile will be forcing us to move. Good luck to you and enjoy good service and excellent price!

Re: 2016 Promo Customer - To Jump Or Not?

closng — Thu, 08 Mar 2018 15:12:19 GMT

@smilingeyes70wrote:
I have been a fan and supporter of PM for over a year and a half. I am happy with the service, the value, the customer service and the community approach. I like the Autopay, Community Rewards, Loyalty Rewards vibe. If I believed, as was promised when I signed up, that I could keep my 90 day plan for as long as I wanted it, I would not consider leaving.

The bolded sums up how a lot of us with PM feel, if there is certainty that the plan will not get altered in anyway in the future, I believe many of us would be sticking around with PM. But I don't believe we will get any assurance of this from PM because that will go against what Telus wants, which is to migrate many of us to Koodo 🙂

Re: 2016 Promo Customer - To Jump Or Not?

smilingeyes70 — Thu, 08 Mar 2018 15:24:57 GMT

I agree. If not for the need for a new phone I would be staying put and waiting it out. The Kodoo offer doesn't appeal to me at all - they have no savings on the phone (just a bogus tab that charges you over time). Freedom actually saves you significant money on the phone which is enticing...

Re: 2016 Promo Customer - To Jump Or Not?

MoreYummy — Thu, 08 Mar 2018 15:54:49 GMT

Hope they dont remove the reward system, otherwise the whole deal is over, same as price increase.

Did the koodoo have price increase on their legacy plan?

Re: 2016 Promo Customer - To Jump Or Not?

will13am — Thu, 08 Mar 2018 16:49:10 GMT

@Civic_Ewrote:
To Everyone who is switching to Koodo,
With PM and Fall promo(with no surprise) you have the ability to complain to CCTS if they increase the plan. Now with Koodo if they give you a notice and increase the price to $60 you can't do anything.

I respectfully disagree with that. The legal and binding document is the terms of service. The interpretation of the terms of service is grey. You are standing on pretty loose soil if you think that you will NEVER see a price increase on the strength of a misinterpretation of the terms of service.

Re: 2016 Promo Customer - To Jump Or Not?

smilingeyes70 — Thu, 08 Mar 2018 16:56:13 GMT

Good point!

Is anyone clear on the tab system at koodo? If I decided to port based on this latest offer, how much would an iphone 8 plus 64 gb cost?

Re: 2016 Promo Customer - To Jump Or Not?

zhadj030 — Thu, 08 Mar 2018 16:57:33 GMT

I am seriously thinking of jumping in all honesty

Re: 2016 Promo Customer - To Jump Or Not?

koimr1 — Thu, 08 Mar 2018 17:35:17 GMT

@will13amwrote:
@Civic_Ewrote:
To Everyone who is switching to Koodo,
With PM and Fall promo(with no surprise) you have the ability to complain to CCTS if they increase the plan. Now with Koodo if they give you a notice and increase the price to $60 you can't do anything.

I respectfully disagree with that. The legal and binding document is the terms of service. The interpretation of the terms of service is grey. You are standing on pretty loose soil if you think that you will NEVER see a price increase on the strength of a misinterpretation of the terms of service.

Yup, this is the answer.

The CRTC Wireless Code allows carriers to change an existing rate plans/terms/etc. with 30 days notice with our recourse simply being we can choose to either accept or go elsewhere.

Re: 2016 Promo Customer - To Jump Or Not?

Civic_E — Thu, 08 Mar 2018 17:39:54 GMT

@will13amwrote:
@Civic_Ewrote:
To Everyone who is switching to Koodo,
With PM and Fall promo(with no surprise) you have the ability to complain to CCTS if they increase the plan. Now with Koodo if they give you a notice and increase the price to $60 you can't do anything.

I respectfully disagree with that. The legal and binding document is the terms of service. The interpretation of the terms of service is grey. You are standing on pretty loose soil if you think that you will NEVER see a price increase on the strength of a misinterpretation of the terms of service.

@will13amwhen people filed complain against PM for price increase what kind of interpretation was that? The complain was against their marketing or advertising not ToS. Yes they can raise price based on their ToS, but then it would go against their advertisement of the Fall Promo. Am i right?

Re: 2016 Promo Customer - To Jump Or Not?

Civic_E — Thu, 08 Mar 2018 17:41:54 GMT

@koimr1wrote:
@will13amwrote:
@Civic_Ewrote:
To Everyone who is switching to Koodo,
With PM and Fall promo(with no surprise) you have the ability to complain to CCTS if they increase the plan. Now with Koodo if they give you a notice and increase the price to $60 you can't do anything.

I respectfully disagree with that. The legal and binding document is the terms of service. The interpretation of the terms of service is grey. You are standing on pretty loose soil if you think that you will NEVER see a price increase on the strength of a misinterpretation of the terms of service.
Yup, this is the answer.

The CRTC Wireless Code allows carriers to change an existing rate plans/terms/etc. with 30 days notice with our recourse simply being we can choose to either accept or go elsewhere.

Then why did people complain about the price increase?

Re: 2016 Promo Customer - To Jump Or Not?

Civic_E — Thu, 08 Mar 2018 17:47:02 GMT

This is a response from CCTS.

if my complain to them was invalid based on the fact that carriers can change plan with 30 days notice then I would have expect some other response like...."They can do whatever they want because they gave you 30 days notice"

Re: 2016 Promo Customer - To Jump Or Not?

koimr1 — Thu, 08 Mar 2018 17:48:01 GMT

@Civic_Ewrote:
@koimr1wrote:
Yup, this is the answer.

The CRTC Wireless Code allows carriers to change an existing rate plans/terms/etc. with 30 days notice with our recourse simply being we can choose to either accept or go elsewhere.
Then why did people complain about the price increase?

Because they promised something and tried to change it using the above.

Legally they are able to do so - morally it was a broken promise.

Had the complaints continued I have a feeling Telus/PM would've prevailed but the public relations hit would've far outweighed any victory so they relented and now we are bombarded with the Koodo offers.

Btw, I don't like this any more than you do - I think it's the same as promising something in the schoolyard with your fingers crossed behind your back.

Re: 2016 Promo Customer - To Jump Or Not?

imm1304 — Thu, 08 Mar 2018 17:50:07 GMT

@Civic_E, I think PM backed down from the price increase because they realized that they had made thousands of customers very angry and it was starting to generate tons of negative publicity. Besides, it has become crystal clear since then that PM never really intended to make people pay more at PM.. the idea was to motivate the customer to move to Koodo. It was a poor attempt at the carrot and sticks game that backfired in this instance. This is why they chose to sweeten the deal and make the migration irresistable as plan B.

Had they pushed ahead with this price increase, I am sure that they would have been within their rights to do so. As customers, our options would be to either accept the price increase, or find a better plan at PM or elsewhere.