topic Suspended call service in Get Support

Suspended call service

Javeria731 — Wed, 05 Jan 2022 09:24:23 GMT

Hello

I have purchased another PM number for my father

After one month call service is got suspended even though no payment in owing

I do not have set up self service for that as well

and in that plan I dont have added text so have'nt got aby text as well need help

Re: Suspended call service

Alex888 — Tue, 16 Apr 2019 00:01:29 GMT

@Javeria731 Is the plan a 30 or 90 day plan? Is there a limited number of calls?

A self serve account is usually created when you open an account with PM, have you tried accessing it?

Re: Suspended call service

ZfromVanC — Tue, 16 Apr 2019 00:02:29 GMT

I'd recommend setting up a self serve account for him so you can see his account details (such as how many minutes used, how much payment is owed, etc.) it will give you more information on where something might have gone wrong to cause a loss of service.

If you want to try adding funds to the account you can dial *611 on his phone to do a payment.

Re: Suspended call service

Luddite — Tue, 16 Apr 2019 00:56:43 GMT

@Javeria731 If you think your father has not set up an account go here to create one: https://selfserve.publicmobile.ca/self-registration/