topic Just getting setup, need some help. in Get Support

Just getting setup, need some help.

bobbymays — Wed, 05 Jan 2022 09:24:13 GMT

Hello, I just purchased my plan (40 per month for 5 gb) Im porting my number from virgin, and my phone is locked with them, what should i do now, my virgin sim is still in my phone, and Im not sure if pm is going to unlock my phone? So what do i do?

Re: Just getting setup, need some help.

ZfromVanC — Mon, 15 Apr 2019 22:16:52 GMT

You'll need to call Virgin and ask them to unlock your phone for you. Don't cancel your account with them, just unlock the phone. Then keep using the virgin sim until it stops working, thats when you'll know the port is complete and you can put the PM sim in your phone.

Usually a successful port will have cancelled your previous carrier's account, but it would be worth logging back into their website to double check. To pay any remaining fees and remove your credit card information from them.

Re: Just getting setup, need some help.

ShawnC13 — Mon, 15 Apr 2019 22:15:35 GMT

@bobbymays wrote:
Hello, I just purchased my plan (40 per month for 5 gb) Im porting my number from virgin, and my phone is locked with them, what should i do now, my virgin sim is still in my phone, and Im not sure if pm is going to unlock my phone? So what do i do?

You will need to contact Virgin and get the unlock code from them. Very simple and they don't charge anything. You should be able to call 611 with your active Virgin Sim still and go through the process with them. They will need the IMEI number of the phone you are unlocking.

Re: Just getting setup, need some help.

wetcoaster — Mon, 15 Apr 2019 22:15:48 GMT

@bobbymays wrote:
Hello, I just purchased my plan (40 per month for 5 gb) Im porting my number from virgin, and my phone is locked with them, what should i do now, my virgin sim is still in my phone, and Im not sure if pm is going to unlock my phone? So what do i do?

You need to request the unlock code from Virgin, Public Mobile cannot help unlock locked phones from carriers other than Telus and Koodo.

Re: Just getting setup, need some help.

JaimeLaPizza — Tue, 16 Apr 2019 01:56:42 GMT

Just in case... you can find the IMEI by dialling *#06# on the keypad and tapping the call button to view the IMEI.

Re: Just getting setup, need some help.

bobbymays — Tue, 16 Apr 2019 03:08:26 GMT

Thank you guys very much, all transferred over.

Re: Just getting setup, need some help.

JaimeLaPizza — Tue, 16 Apr 2019 03:10:19 GMT

@bobbymays wrote:
Thank you guys very much, all transferred over.

Cool ! I hope you will enjoy Public Mobile just as much as I do !