topic Re: Can't send texts. in Get Support

Can't send texts.

WinMan — Wed, 05 Jan 2022 09:24:07 GMT

For some reason, I've suddenly lost the ability to send texts. I can still receive them, but none of my responses go out. I get an error message saying problem with SIM 1 error 38. What's the problem here?

Re: Can't send texts.

Lieux — Mon, 15 Apr 2019 21:27:40 GMT

@WinMan wrote:
For some reason, I've suddenly lost the ability to send texts. I can still receive them, but none of my responses go out. I get an error message saying problem with SIM 1 error 38. What's the problem here?

Which plan do you have?

Re: Can't send texts.

Alex888 — Mon, 15 Apr 2019 21:29:44 GMT

@WinMan Try restarting your phone, if it still doesn't work try the SIM in a different phone.

Re: Can't send texts.

geopublic — Mon, 15 Apr 2019 21:31:30 GMT

@WinMan wrote:
For some reason, I've suddenly lost the ability to send texts. I can still receive them, but none of my responses go out. I get an error message saying problem with SIM 1 error 38. What's the problem here?

You must have used up all your text allowance.

Re: Can't send texts.

steff12321 — Mon, 15 Apr 2019 21:31:43 GMT

You can try enabling and then disabling lost/stolen mode in your self serve account, with a phone restart in between to see if that helps.

Re: Can't send texts.

WinMan — Mon, 15 Apr 2019 21:39:48 GMT

Unlimited talk and text.

Re: Can't send texts.

steff12321 — Mon, 15 Apr 2019 21:41:54 GMT

@WinMan wrote:
Unlimited talk and text.

Give the above suggestions a try, if they don't work you will need to contact the @CS_Agent for assistance with this.

Re: Can't send texts.

Lieux — Mon, 15 Apr 2019 21:41:55 GMT

@WinMan wrote:
Unlimited talk and text.

Ok...did you try the lost/stolen trick? If yes and nothing help write a message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened they will help you. Waiting time is few hours to 2 days.

Re: Can't send texts.

geopublic — Mon, 15 Apr 2019 21:42:09 GMT

@WinMan wrote:
Unlimited talk and text.

Is the number your texting to valid? Can you try sending a text to a different number?

Re: Can't send texts.

WinMan — Mon, 15 Apr 2019 21:43:26 GMT

@Alex888 wrote:
@WinManTry restarting your phone, if it still doesn't work try the SIM in a different phone.

I just tried this. Didn't work.

Re: Can't send texts.

steff12321 — Mon, 15 Apr 2019 21:44:43 GMT

@WinMan wrote:
@Alex888 wrote:
@WinManTry restarting your phone, if it still doesn't work try the SIM in a different phone.
I just tried this. Didn't work.

Try the lost/stolen mode, first enable it through your selfserve -> Plan and Add-Ons -> Lost/Stolen Phone. Enable, restart phone, disable, restart phone, try texting again.

Re: Can't send texts.

geopublic — Mon, 15 Apr 2019 21:47:31 GMT

@WinMan wrote:
@Alex888 wrote:
@WinManTry restarting your phone, if it still doesn't work try the SIM in a different phone.
I just tried this. Didn't work.

If your phone has two SIM slots try the other one to see if it works. If not, could be a defective SIM.

Re: Can't send texts.

WinMan — Mon, 15 Apr 2019 21:53:10 GMT

@steff12321 wrote:
You can try enabling and then disabling lost/stolen mode in your self serve account, with a phone restart in between to see if that helps.

K. Tried this...didn't help either. Thanks for the suggestion.

Re: Can't send texts.

geopublic — Mon, 15 Apr 2019 21:57:49 GMT

When researching this error code many suggest the remedy is to turn your phone off for at least minute and then turn it back on.

Also it's possible there is a network issue with the provider in your area.

Re: Can't send texts.

sunflowershine — Mon, 15 Apr 2019 21:59:01 GMT

@WinMan wrote:
Unlimited talk and text.

@WinMan It could be the problem of the SIM card's memory is full. You need to delete some content before you can send your text messages.

Re: Can't send texts.

WinMan — Mon, 15 Apr 2019 22:05:15 GMT

@sunflowershine wrote:
@WinMan wrote:
Unlimited talk and text.
@WinMan It could be the problem of the SIM card's memory is full. You need to delete some content before you can send your text messages.
I'm showing only 9 of 16 gigs being used. I've also got an SD card with nothing on it.
But that's a great suggestion. Thanks.

Re: Can't send texts.

Anonymous — Mon, 15 Apr 2019 22:12:32 GMT

@WinMan wrote:
@sunflowershine wrote:
@WinMan wrote:
Unlimited talk and text.
@WinMan It could be the problem of the SIM card's memory is full. You need to delete some content before you can send your text messages.
I'm showing only 9 of 16 gigs being used. I've also got an SD card with nothing on it.
But that's a great suggestion. Thanks.

Do you store your contacts on the SIM card? The other memory you mention is not on the SIM. I don't imagine that would suddenly stop you from sending texts though.

Edit: @WinMan: actually...a quick search and incoming texts are stored there. If you have not deleted text conversations then maybe do and it might start working.

Re: Can't send texts.

WinMan — Mon, 15 Apr 2019 22:10:41 GMT

@geopublic wrote:
When researching this error code many suggest the remedy is to turn your phone off for at least minute and then turn it back on.

Also it's possible there is a network issue with the provider in your area.

I'll try leaving the phone off for a while and see what happens. Thanks

Re: Can't send texts.

WinMan — Mon, 15 Apr 2019 22:19:48 GMT

@Anonymous wrote:
@WinMan wrote:
@sunflowershine wrote:
@WinMan wrote:
Unlimited talk and text.
@WinMan It could be the problem of the SIM card's memory is full. You need to delete some content before you can send your text messages.
I'm showing only 9 of 16 gigs being used. I've also got an SD card with nothing on it.
But that's a great suggestion. Thanks.

Do you store your contacts on the SIM card? The other memory you mention is not on the SIM. I don't imagine that would suddenly stop you from sending texts though.

Edit: @WinMan: actually...a quick search and incoming texts are stored there. If you have not deleted text conversations then maybe do and it might start working.

I believe the contacts are stored on the SIM. As far as I know, I don't have anything on the SD card and, frankly, I don't know how to direct things to it. I've installed the card to take some of the weight off the internal memory and assumed the phone would redirect stuff to the most open memory space. Not so, it seems.

Re: Can't send texts.

WinMan — Mon, 15 Apr 2019 22:30:23 GMT

@Anonymous wrote:
@WinMan wrote:
@sunflowershine wrote:
@WinMan wrote:
Unlimited talk and text.
@WinMan It could be the problem of the SIM card's memory is full. You need to delete some content before you can send your text messages.
I'm showing only 9 of 16 gigs being used. I've also got an SD card with nothing on it.
But that's a great suggestion. Thanks.

Do you store your contacts on the SIM card? The other memory you mention is not on the SIM. I don't imagine that would suddenly stop you from sending texts though.

Edit: @WinMan: actually...a quick search and incoming texts are stored there. If you have not deleted text conversations then maybe do and it might start working.

I've just deleted almost all my save texts (surprising how much useless stuff a person saves), but it didn't make a difference. Maybe it IS a system failure.