topic Re: Data Usage Issue in Get Support

Data Usage Issue

noramarie — Wed, 05 Jan 2022 09:23:40 GMT

Hello!

So for the first month ever i went over my data (i have a 4GB plan plus 1GB bonus) and somehow i went over in half the month. I figured maybe i had been using more data than usual so i purchased an extra 1GB but it ran out in 3 hours. Is anyone able to explain to me how this is possible? i have never had an issue going over my data, especially that quickly, any month with this company or with any other phone provider ive used before.

Thanks!

Re: Data Usage Issue

geopublic — Mon, 15 Apr 2019 16:23:35 GMT

@noramarie wrote:
Hello!
So for the first month ever i went over my data (i have a 4GB plan plus 1GB bonus) and somehow i went over in half the month. I figured maybe i had been using more data than usual so i purchased an extra 1GB but it ran out in 3 hours. Is anyone able to explain to me how this is possible? i have never had an issue going over my data, especially that quickly, any month with this company or with any other phone provider ive used before.
Thanks!

You can check on your phone data usage and see which app is the culprit.

Re: Data Usage Issue

CellGirl — Mon, 15 Apr 2019 16:23:58 GMT

@noramarie

Since you ported to public mobile, have you installed any additional apps on your phone, or are you using a different phone? Do you always have wifi enabled? I'm guessing you have many apps running in the background, using up mobile data (wifi disabled). And maybe your phone settings are allowing automatic updates to occur over mobile data, such as OS updates, appstore updates...

Re: Data Usage Issue

emad — Mon, 15 Apr 2019 16:24:28 GMT

What phone do you have?

Re: Data Usage Issue

noramarie — Mon, 15 Apr 2019 16:28:45 GMT

i have not installed any new apps, ive even deleted 2 since switching to public (i dont have room for even some updates as i use my phone mostly for photos), i have the "restrict background data" feature turned on and i always have wifi enabled so when im home im on wifi. I must have apps running in the background then?

Re: Data Usage Issue

noramarie — Mon, 15 Apr 2019 16:29:24 GMT

i have a samsung galaxy s5 i believe, so it is older.

Re: Data Usage Issue

zork1984 — Mon, 15 Apr 2019 16:29:27 GMT

Do you watch videos? If so, is it possible that some sites may have changed the default resolution and resulted in higher bandwidth requirements?

Also, do you tether your phone to a tablet? The device using your phone is not aware that it is no cellular and may use up more data that if it is on cellular.

Re: Data Usage Issue

geopublic — Mon, 15 Apr 2019 16:32:07 GMT

@noramarie wrote:
i have not installed any new apps, ive even deleted 2 since switching to public (i dont have room for even some updates as i use my phone mostly for photos), i have the "restrict background data" feature turned on and i always have wifi enabled so when im home im on wifi. I must have apps running in the background then?

Maybe Wi-Fi went down at one point and your phone started using Data instead. If you login into you account you can see when the majority of the data was used up using the usage history feature.

Re: Data Usage Issue

Anonymous — Mon, 15 Apr 2019 16:42:19 GMT

@noramarie wrote:
Hello!
So for the first month ever i went over my data (i have a 4GB plan plus 1GB bonus) and somehow i went over in half the month. I figured maybe i had been using more data than usual so i purchased an extra 1GB but it ran out in 3 hours. Is anyone able to explain to me how this is possible? i have never had an issue going over my data, especially that quickly, any month with this company or with any other phone provider ive used before.
Thanks!

Are you looking at your phone for data usage or are you looking at the self-serve? Did you get any texts from 611 (Public Mobile) that you were almost out of data?

Re: Data Usage Issue

computergeek541 — Mon, 15 Apr 2019 22:00:28 GMT

@noramarie wrote:
Hello!
So for the first month ever i went over my data (i have a 4GB plan plus 1GB bonus) and somehow i went over in half the month. I figured maybe i had been using more data than usual so i purchased an extra 1GB but it ran out in 3 hours. Is anyone able to explain to me how this is possible? i have never had an issue going over my data, especially that quickly, any month with this company or with any other phone provider ive used before.
Thanks!

I've moved this thread from the Paying for Your Service to the Plans and add-ons category.

It's not too dificult to use 1GB is less than 1 hour. It really depends on what you were doing with your phone. If you were watching videos, 1GB won'let last at all. A device software update could use up a good chunk of that, or even app updates if they are set to automatically apply.

Re: Data Usage Issue

noramarie — Fri, 19 Apr 2019 01:57:31 GMT

Yes i did get a text saying i used 95% of my data 3 hours after purchase and my internet stopped working