topic Account status : Plan Expired in Get Support

Account status : Plan Expired

fen — Wed, 05 Jan 2022 09:23:33 GMT

asking to make payment but I am already enrolled in autopayment plus also i do have fund avaiable.

Also seeing this :

Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

Re: Account status : Plan Expired

Alex888 — Mon, 15 Apr 2019 13:45:10 GMT

@fenIf your phone is still working then it's normal for your account to say Expired or Suspended arround your renewal date. If your phone is not working, there has been some system problems the last few days, you will have to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account status : Plan Expired

fen — Mon, 15 Apr 2019 13:54:31 GMT

@Alex888 Thanks..yes i cant make a call. so i did contact the moderators.