topic Re: No WiFi service in Get Support

No WiFi service

BookerG — Wed, 05 Jan 2022 09:23:03 GMT

No publicmobile wifi detected or connected.

Re: No WiFi service

hairbag1 — Mon, 15 Apr 2019 01:33:00 GMT

@BookerG wrote:
No publicmobile wifi detected or connected.

Can you provide a bit more detail ? Do you mean you cannot connect to your wifi ? I don't think this is a Public Mobile problem...but give up some info, maybe we can help.

Re: No WiFi service

Alex888 — Mon, 15 Apr 2019 01:33:06 GMT

@BookerGDo you mean that data doesn't work, or just wifi? There is no Public Mobile wifi, you have to find other connections.

Re: No WiFi service

mojorising — Mon, 15 Apr 2019 01:36:51 GMT

Do you mean data?

If you just signed up, here is how to setup up data on androids and iphones.

Step by Step APN configuration

Step1:

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Blackberry

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows

Windows 8 Step 1 Settings > cellular > Add or Edit internet APN

iPhone

Click here

Step 2:

You will need to input the following information:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

Re: No WiFi service

BookerG — Mon, 15 Apr 2019 02:31:13 GMT

I guess it's WiFi so I can access the internet to use some of my online apps.

Re: No WiFi service

Tony8 — Mon, 15 Apr 2019 02:50:20 GMT

Hi, Wifi is in your house or hotel ect. Mobile Data service goes from the cellular network to your phone.

Which Public Mobile plan do you have?

Re: No WiFi service

hairbag1 — Mon, 15 Apr 2019 02:52:16 GMT

@BookerG wrote:
I guess it's WiFi so I can access the internet to use some of my online apps.

Make sure that wifi is enabled on your cell phone. Look on your phone settings to find the wifi network that you have access to. Some don't need passwords...most do. Good luck.

Re: No WiFi service

cavemantoronto — Mon, 15 Apr 2019 05:59:12 GMT

@BookerG wrote:
I guess it's WiFi so I can access the internet to use some of my online apps.

For wifi to work, your router needs to be properly set up. Then turn on wifi on your phone and tell it to connect to your router's network. You have to tell your phone to save your wifi password.

Re: No WiFi service

BookerG — Mon, 15 Apr 2019 14:20:54 GMT

Thank you but I don't have a problem with my router. I have WiFi connection with it as long as I'm in range. I'm talking about a connection away from my router. When I scan for networks PM does not show up. Am I mistaken about PM's coverage areas?

Re: No WiFi service

BookerG — Mon, 15 Apr 2019 14:22:32 GMT

Thank you. I have all the settings properly entered.

Re: No WiFi service

hairbag1 — Mon, 15 Apr 2019 14:35:19 GMT

@BookerG wrote:
Thank you. I have all the settings properly entered.

Do you have an active Public Mobile account ? Public Mobile sim installed ?

Re: No WiFi service

stonechucker — Mon, 15 Apr 2019 14:41:53 GMT

@BookerG, is it possible you've used up your cellular data on your plan? Have you used cellular data on your device before, and was it working?

Ensure your mobile data is turned on, you're connecting to the Public Mobile network (may need to select Telus), and is your device capable of both 3G and 4G/LTE bands? You may need to select a different selection for LTE vs 3G.

Re: No WiFi service

geopublic — Mon, 15 Apr 2019 14:43:01 GMT

@BookerG wrote:
Thank you. I have all the settings properly entered.

@BookerG : It's not called Wi-Fi it's called Data. If you follow the instructions that @mojorising made above you should be able to add the correct APN settings and get up and running. Provided that your plan includes data.

Re: No WiFi service

Anonymous — Mon, 15 Apr 2019 15:14:56 GMT

@BookerG wrote:
Thank you but I don't have a problem with my router. I have WiFi connection with it as long as I'm in range. I'm talking about a connection away from my router. When I scan for networks PM does not show up. Am I mistaken about PM's coverage areas?

@BookerG

Maybe you're still confusing terms or methods. This post hints at maybe you're out somewhere and turning on wifi and scanning for networks and not seeing PM.

Wifi is for connecting to internet access points like in your home as you know and coffee shops and hotels etc.

Cell data is needed to use any plan data paid for.

Is your cell service otherwise working ie. texts/calls? If so then you're already connected to here.

Re: No WiFi service

Pizzaeh — Mon, 15 Apr 2019 15:33:46 GMT

@BookerG: we need additional details to help you figure this out. What you've described that you need help with, is actually called cellular data as @Anonymous mentioned. Calling it wi-fi is confusing people trying to figure this out.

Have to go through the basics, so we don't miss anything:

What plan did you activate?

When you log into your self-serve account, what is the Account Status?

Scroll down and look at your usage; what do you see for data Under My Data & Add-Ons?

What phone are you using with Public Mobile?

Is data enabled on your phone?

Are you able to make and receive text messages and calls?

Re: No WiFi service

BookerG — Mon, 15 Apr 2019 17:23:38 GMT

Yes thank you. That was my confusion. I researched the difference between the two. I have set my phone to GSM because I was always seeing out of range when I had it at LTE/WCDMA/GSM. I have not yet tried it again today. I have data turned on now and also roaming. Do I need roaming on? Do you think I have it right now?

Re: No WiFi service

geopublic — Mon, 15 Apr 2019 17:27:57 GMT

@BookerG wrote:
Yes thank you. That was my confusion. I researched the difference between the two. I have set my phone to GSM because I was always seeing out of range when I had it at LTE/WCDMA/GSM. I have not yet tried it again today. I have data turned on now and also roaming. Do I need roaming on? Do you think I have it right now?

Having roaming on is not an issue. Public Mobile is a prepaid service so roaming does not come into play unless you are in the US and purchased a US Roaming add-on.

Re: No WiFi service

Pizzaeh — Mon, 15 Apr 2019 17:28:37 GMT

@BookerG wrote:
Yes thank you. That was my confusion. I researched the difference between the two. I have set my phone to GSM because I was always seeing out of range when I had it at LTE/WCDMA/GSM. I have not yet tried it again today. I have data turned on now and also roaming. Do I need roaming on? Do you think I have it right now?

Hi @BookerG are you able to answer some of the questions I've posted? It would really help the community (other subscribers just like you) try and figure this out. We're here with you, but we need more details.

Re: No WiFi service

BookerG — Mon, 15 Apr 2019 17:30:00 GMT

I am trying to find the answers right now. thank you.

Re: No WiFi service

Anonymous — Mon, 15 Apr 2019 17:32:03 GMT

@BookerG wrote:
Yes thank you. That was my confusion. I researched the difference between the two. I have set my phone to GSM because I was always seeing out of range when I had it at LTE/WCDMA/GSM. I have not yet tried it again today. I have data turned on now and also roaming. Do I need roaming on? Do you think I have it right now?

Not GSM. As mentioned no need for roaming to be on outside the states.

If you look to the bottom of this page you'll see a link to Coverage Maps. Find yourself there and see how well covered the Telus/Public Mobile coverage is where you are.