topic Re: SIM help in Get Support

SIM help

toothless — Wed, 05 Jan 2022 09:22:43 GMT

I have been a customer for a while- but I needed a new SIM card (the previous one was destroyed) I ordered it from my acct but I guess it needs to be activated. When I tried to activate it it says that email and number already exists - which is good cuz there are loyalty $ and prepaid funds on the acct

Re: SIM help

NDesai — Sun, 14 Apr 2019 23:28:30 GMT

@toothless All you have to do is login to your existing self-serve account and change the sim card number. You will find this option on the overview page once you login. Do not create/activate another account.

Re: SIM help

Alex888 — Sun, 14 Apr 2019 23:30:42 GMT

@toothless You don't need to create a new account. Go into the self-serve account you already have and under My Profile select Change SIM Card.

Re: SIM help

Pizzaeh — Sun, 14 Apr 2019 23:33:51 GMT

@toothless wrote:
I have been a customer for a while- but I needed a new SIM card (the previous one was destroyed) I ordered it from my acct but I guess it needs to be activated. When I tried to activate it it says that email and number already exists - which is good cuz there are loyalty $ and prepaid funds on the acct

@toothless you posted the same question in your other thread here. Did you try the suggestions they gave you in that thread? It's the same as @NDesai has given you here. If something is not clear about the instructions, let us know so we can guide you further.

Re: SIM help

toothless — Sun, 14 Apr 2019 23:34:48 GMT

I posted again as I didnt see any replaies and thought I had posted in the wrong section

Re: SIM help

toothless — Sun, 14 Apr 2019 23:41:22 GMT

OK I have tried this 3 times and it doenst work 😞

Re: SIM help

toothless — Sun, 14 Apr 2019 23:42:03 GMT

I tried this 3 times logged out and tried again and it isnt working

😞

Re: SIM help

Alex888 — Sun, 14 Apr 2019 23:44:30 GMT

@toothlessYou may have tried too many times to quickly, wait an hour, then try again using the Chrome browser in incognito mode.

If it still doesn't work you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM help

toothless — Sun, 14 Apr 2019 23:44:33 GMT

ok thanks