topic No service in Get Support

No service

Catatia — Wed, 05 Jan 2022 09:22:01 GMT

I activated my mom and dads phone after activating mine last month. Both worked last night both got the text about the successful transfer (from Telus). Now one phone has no service. Switched SIM cards and whatever phone has that SIM card has no service.

Any suggestions?

Re: No service

wildstreak73 — Sun, 14 Apr 2019 14:44:13 GMT

I have no service either. I too had service last night, and i have PAID my bill. What is going on here????

Re: No service

wildstreak73 — Sun, 14 Apr 2019 15:33:46 GMT

Try turning off your phone, then removing the SIM. Put it back in, and power up. It worked on mine 🙂

Re: No service

Dogbert — Sun, 14 Apr 2019 17:40:28 GMT

I had the same thing when first activated.

There seems to be some updating within the first 24-48 hours that requires hard powering off the phone & rebooting.

After hard rebooting; you should have service again.

If not, private message a MOD for further assistance (provide your account details).

Re: No service

geopublic — Sun, 14 Apr 2019 17:50:44 GMT

@wildstreak73 wrote:
Try turning off your phone, then removing the SIM. Put it back in, and power up. It worked on mine 🙂

@wildstreak73: From your previous post I thought it was the Lost/Stolen trick that fixed your problem.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Mobile-Network-Not-Available/m-p/353797#M27362

Re: No service

wildstreak73 — Mon, 15 Apr 2019 23:32:48 GMT

there were 2 choices, so I clicked the first box.

Re: No service

dumbdobie1 — Tue, 16 Apr 2019 20:47:36 GMT

Hope everyone got their phones lines up.

As others have said power the phone on and off or you can use the lost phone trick on your self serve account. By declaring phone lost and then found a few minutes later. That should reset the network.