topic can't call or receive calls in Get Support

can't call or receive calls

tonyheath8585 — Wed, 05 Jan 2022 09:21:40 GMT

My plan was just suspended as I did not top up in time. Upon topping up and reactivating my account, which I have done many times before without a problem, every number I try it says " sorry we can not place your call, you do not have an account long distance add on ....". I have the $30 Canada wide plan and am only calling within Canada. Texts are also not working.

Data is working.

Re: can't call or receive calls

Alex888 — Sun, 14 Apr 2019 06:15:33 GMT

@tonyheath8585Try turning Airplane mode on, wait 30 seconds, turn it off and restart your phone. Next, try going into your account, report your phone as lost/stole, log out, wait 5 minutes, log in and report it found. If it's still not working you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can't call or receive calls

geopublic — Sun, 14 Apr 2019 22:10:13 GMT

@tonyheath8585 wrote:
My plan was just suspended as I did not top up in time. Upon topping up and reactivating my account, which I have done many times before without a problem, every number I try it says " sorry we can not place your call, you do not have an account long distance add on ....". I have the $30 Canada wide plan and am only calling within Canada. Texts are also not working.
Data is working.

Try restarting your phone.

Re: can't call or receive calls

CS_Agent — Mon, 15 Apr 2019 16:04:56 GMT

Re: can't call or receive calls

Anonymous — Mon, 15 Apr 2019 16:05:26 GMT