topic Re: iPhone sends MMS but cannot receive MMS in Get Support

iPhone sends MMS but cannot receive MMS

Martha1234 — Wed, 05 Jan 2022 09:21:29 GMT

Hi there,

I just recently siwtched over to public mobile and things are going mostly smoothly, however while I can send MMS I can't receive them.

I tried following https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone but am unabe to enter the details in the link as there is no MMS section in the specified settings.

- sending and receiving with my previous provider and same phone worked fine

- iOS is up to date

- MMS is enabled

- I did reset the Mobile Data network settings but still, no MMS setting section

If one of you have any ideas on how I can receive MMS texts, that's be neat.

Cheers!

Re: iPhone sends MMS but cannot receive MMS

hairbag1 — Sun, 14 Apr 2019 02:41:36 GMT

@Martha1234 wrote:
Hi there,

I just recently siwtched over to public mobile and things are going mostly smoothly, however while I can send MMS I can't receive them.

I tried following https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone but am unabe to enter the details in the link as there is no MMS section in the specified settings.

- sending and receiving with my previous provider and same phone worked fine
- iOS is up to date
- MMS is enabled
- I did reset the Mobile Data network settings but still, no MMS setting section

If one of you have any ideas on how I can receive MMS texts, that's be neat.

Cheers!

How recently did you switch to PM ? Did you port over or select a new number ? Welcome to PM.

Re: iPhone sends MMS but cannot receive MMS

Pizzaeh — Sun, 14 Apr 2019 02:42:08 GMT

@Martha1234 wrote:
Hi there,

I just recently siwtched over to public mobile and things are going mostly smoothly, however while I can send MMS I can't receive them.

I tried following https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone but am unabe to enter the details in the link as there is no MMS section in the specified settings.

- sending and receiving with my previous provider and same phone worked fine
- iOS is up to date
- MMS is enabled
- I did reset the Mobile Data network settings but still, no MMS setting section

If one of you have any ideas on how I can receive MMS texts, that's be neat.

Cheers!

You ported in your number from another carrier; was it a prepaid line, with which carrier? You're able to receive calls when people call your number?

Re: iPhone sends MMS but cannot receive MMS

Pizzaeh — Sun, 14 Apr 2019 02:45:38 GMT

@Martha1234 , you can also read this post by @will13am for the same issue. See if it helps.

Re: iPhone sends MMS but cannot receive MMS

Martha1234 — Sun, 14 Apr 2019 02:53:59 GMT

I switched 3 days agor from Freedom and I kept my number.

Re: iPhone sends MMS but cannot receive MMS

Martha1234 — Sun, 14 Apr 2019 02:55:25 GMT

I kept my number from Freedom, it was prepaid then as well, outgoing and incoming calls work just fine.

Re: iPhone sends MMS but cannot receive MMS

Pizzaeh — Sun, 14 Apr 2019 03:00:15 GMT

@Martha1234 wrote:
I kept my number from Freedom, it was prepaid then as well, outgoing and incoming calls work just fine.

I would send a message to the moderators to take a look, if it's been 3 days. To send a message to the moderators click here. In the private message to the moderator, include your Public Mobile Phone Number, 4 digit PIN, email address (used to activate your Public Mobile account), and an explanation of your problem. Response time is between a few hours up to 48 hours.

Moderator hours have been extended as of March 11th, 2019:

Weekdays 8am to 12am

Weekends 8am to 10pm (eastern time)

Re: iPhone sends MMS but cannot receive MMS

Martha1234 — Sun, 14 Apr 2019 03:01:44 GMT

Thanks, will do!