topic Re: hello in Get Support

hello

Smart08Girl — Tue, 04 Jan 2022 17:33:48 GMT

hello

Re: hello

Smart08Girl — Wed, 18 Feb 2015 15:05:35 GMT

i have a questioned regarding to order a sim card because i want to order to my daughter as well and I`m a little bit confusing if i press the 25$ plan came out at 35$ plus tax it says subtotal. because a friend of mind says that 25$ plus tax is up to 30$ a month. can you please contact me at 514-834-9108

Re: hello

CET_GUY27 — Wed, 18 Feb 2015 15:11:38 GMT

Are you currently a customer? Is your daughter currently a customer? Whether you are a customer or not will determine what happens next.

Re: hello

Smart08Girl — Wed, 18 Feb 2015 15:34:38 GMT

I'm not a currently a customer, I'm a new customer

Re: hello

Smart08Girl — Wed, 18 Feb 2015 16:06:25 GMT

nope I'm not a currently custumer

Re: hello

chukdefatey — Wed, 18 Feb 2015 16:11:48 GMT

Plans have changed these are the new plans the total you are getting is correct

Re: hello

CET_GUY27 — Wed, 18 Feb 2015 16:25:15 GMT

When you press the $25 calling, there is already the $10 base fee on the far left of the chart (this is applied to all plans).

At the moment, you cannot order a card without joining the Public Mobile beta program. If you go here: http://publicmobile.ca/en/on/beta you can enter your email address and will receive an email inviting you to join Public Mobile. At this point, you can order your sim card (you will need to enter email addresses for yourself and your daughter). Public is currently only allowing a certain number of new customers at a time while they ensure that their new system is working properly.

I signed up for the beta program and received my invite within a week. I should have my new sim within a week now (total two weeks from signing up) but your wait time may vary depending on how many people have registered.

Re: Question

Jawaher — Tue, 01 May 2018 22:39:30 GMT

Hello, my account was suspended because I have changed my visa card.

How ca I get things back?

I have forgotten my password to use my self serve.

I am trying to get the password reset, but I don't remember the answer i gave to the question.

Please help!!!!!

Re: Question

srlawren — Tue, 01 May 2018 22:46:58 GMT

@Jawaher wrote:
Hello, my account was suspended because I have changed my visa card.
How ca I get things back?
I have forgotten my password to use my self serve.
I am trying to get the password reset, but I don't remember the answer i gave to the question.
Please help!!!!!

@Jawaher wow, you replied to a thread that's been dormant for more than 3 years, which has nothing to do with your issue. In the future, try creating a new topic instead for better visibility.

To your issue--you will need to reach out to the moderator team for assistance. Here's all the details you will need to do so:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages