topic Re: Can’t access account in Get Support

Can’t access account

Rimfuncroc — Wed, 05 Jan 2022 09:20:43 GMT

I have a Public Mobile phone number and it works fine. However, I can’t log into my account to check it because I get a message saying Public Mobile doesn’t recognize my email address. However, I have received emails from Public Mobile at that very email address recognizing me as an account holder! What should I do?

Re: Can’t access account

Alex888 — Sat, 13 Apr 2019 21:38:22 GMT

@Rimfuncroc Try again using Chrome in incognito mode. If it still doesn't work you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t access account

Rimfuncroc — Sun, 21 Apr 2019 13:59:43 GMT

Thanks, but it still didn’t work.

Re: Can’t access account

Triguy — Sun, 21 Apr 2019 14:06:33 GMT

Try using a different browser.

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Re: Can’t access account

hairbag1 — Sun, 21 Apr 2019 14:11:49 GMT

@Rimfuncroc wrote:
Thanks, but it still didn’t work.

As suggested by @Alex888 , you'll need to reach out for assistance from moderator_team. Click here to message them

Please be patient as it might take several hours to hear back from them. Good luck.

Re: Can’t access account

Jonny187 — Fri, 13 Sep 2019 01:59:20 GMT

Can’t access my account