topic Re: update credit card in Get Support

update credit card

tony — Tue, 04 Jan 2022 17:33:39 GMT

How can i update my credit card with the new date and month of expiration

Re: update credit card

Griff — Wed, 18 Feb 2015 01:08:54 GMT

Hi, @tony

Log into your my account, then click tab "Payment", then click "Credit Card Information"

You should be able to enter your new information there

Re: update credit card

tony — Wed, 18 Feb 2015 01:10:32 GMT

I did but it did not go throught

Re: update credit card

makkahn28 — Wed, 18 Feb 2015 01:14:30 GMT

When you log in, go to where you first registered a cc, delete the old card info, enter new card info, all info must match accurately, or else registration will fall through

Re: update credit card

makkahn28 — Wed, 18 Feb 2015 01:15:29 GMT

You can only have one cc on file, one at a time

Re: update credit card

chukdefatey — Wed, 18 Feb 2015 01:15:47 GMT

Make sure the info matches with their info with your credit card company

Re: update credit card

sashabfitness — Wed, 18 Feb 2015 05:26:59 GMT

I phoned in my bank to get info how exactly written it , and I got it, your system doesn't accept my visa

Re: update credit card

Martin — Wed, 18 Feb 2015 07:38:36 GMT

Hello,

I had the same experience as you with 2 cards from the same CC company.

I suggest that you call *611 from your PM phone, or 1-855-4PUBLIC to have the problem resolved.

Good luck!

Re: update credit card

CET_GUY27 — Wed, 18 Feb 2015 14:29:54 GMT

Have you tried deleting the old card then registering a the new one as a completely new card?

Re: update credit card

tony — Wed, 18 Feb 2015 17:15:31 GMT

It did not work

Re: update credit card

tony — Wed, 18 Feb 2015 17:16:36 GMT

It did not work

Re: update credit card

tony — Wed, 18 Feb 2015 17:17:36 GMT

Thanks

Re: update credit card

makkahn28 — Wed, 18 Feb 2015 17:46:34 GMT

Recommendation: Try to dedicate one CC to your Phone renewal bill, and if only one CC from 1 financial institution, that way, avoiding these annoying issues

Re: update credit card

Matti1946 — Wed, 21 Mar 2018 15:52:07 GMT

Having a challenge making a payment...

My credit card dates have changed.

Public Mobile not accepting payment.

Instead telling me to contact my CC company.

That is not the issue.

I need to update my credit card info at Public Mobile

How do I do that?

Thanks, Matti Anttila

Re: update credit card

Matti1946 — Wed, 21 Mar 2018 15:53:21 GMT

Calling 18554public does not solve the problem. It just tells me to contact my CC co when I should be updating my CC info at Public Mobile. How do I do that?

thanks

Re: update credit card

mimmo — Wed, 21 Mar 2018 16:40:24 GMT

@Matti1946 you posted to a very old thread.

to chnage your creditcard loginto self serve click payment then click manage my card.

if you have done those steps and had issues with the system(which I think you have) then I could contact the mods.

common solutions to cc issues are to leave out last digit of postal code if you cc address postal has a space and leave out unit number.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile