topic Re: Dropped Calls in Get Support

Dropped Calls

Sprackmd — Wed, 05 Jan 2022 09:20:11 GMT

On Wed April 10 and Fri April 12, My calls were dropping after about 10 minutes. Both days this was between 5pm and 6pm while traveling the 401 between Toronto (North York) and Oshawa. Any insights?

Re: Dropped Calls

Alex888 — Sat, 13 Apr 2019 01:49:34 GMT

@SprackmdHow is the reception between there? If both times were going between the same areas then there are probably spots along the way that don't get good reception.

Re: Dropped Calls

Sprackmd — Sat, 13 Apr 2019 01:50:40 GMT

Typically it has been very good.

Re: Dropped Calls

FY — Sat, 13 Apr 2019 02:16:48 GMT

@Sprackmd wrote:
Typically it has been very good.

Same thing dropped call happen to my two lines in Vancouver time.

Re: Dropped Calls

will13am — Sat, 13 Apr 2019 02:27:38 GMT

@Sprackmd , no insights. I drive that stretch of road everyday also like most GTA commuters. I don't chat while driving but I do use maps to track traffic jams. I have no connectivity issues.

Re: Dropped Calls

cavemantoronto — Sat, 13 Apr 2019 02:51:54 GMT

@Sprackmd wrote:
On Wed April 10 and Fri April 12, My calls were dropping after about 10 minutes. Both days this was between 5pm and 6pm while traveling the 401 between Toronto (North York) and Oshawa. Any insights?

This could be anything. No where else means your phone is probably fine. I would say could be network congestion if you were getting busy signals instead of dropped calls. Could be some network maintenance going on in the area. I don't think you'll get too many answers here because this would be something Telus network engineers would know more about.