topic Re: Cannot connect to mobile data. in Get Support

Cannot connect to mobile data.

Dekadaddy — Wed, 05 Jan 2022 09:20:04 GMT

Phone is an LG XPower. Phone works fine for calls and text as lon as there is no picture in the text. I followed apn setting instructions from the help bot but to no avail. Anyone got any suggestions? Is there a place to take the phone to make sure all of the settings are correct. This phone was on Telus previously and their people unlocked it for me.

Re: Cannot connect to mobile data.

Lieux — Fri, 12 Apr 2019 23:20:47 GMT

@Dekadaddy wrote:
Phone is an LG XPower. Phone works fine for calls and text as lon as there is no picture in the text. I followed apn setting instructions from the help bot but to no avail. Anyone got any suggestions? Is there a place to take the phone to make sure all of the settings are correct. This phone was on Telus previously and their people unlocked it for me.

Did you check here for APN...https://apn-canada.gishan.net/en/apn/public-mobile?

Re: Cannot connect to mobile data.

NDesai — Fri, 12 Apr 2019 23:25:32 GMT

@Dekadaddy If you correctly set the APN, try setting the APN type to default only. If that doesn't work, you might have to do network or factory reset as some LG phones requires. Make sure to back up everything if reset.

Re: Cannot connect to mobile data.

Tony8 — Fri, 12 Apr 2019 23:58:00 GMT

Did you try to reset the APN settings to default?

In the APN settings menu sellect the 3 dots and reset to default.

Then you may have to add a new Public Mobile APN entry.

Re: Cannot connect to mobile data.

popping — Sat, 13 Apr 2019 00:06:51 GMT

@Dekadaddy wrote:
Phone is an LG XPower. Phone works fine for calls and text as lon as there is no picture in the text. I followed apn setting instructions from the help bot but to no avail. Anyone got any suggestions? Is there a place to take the phone to make sure all of the settings are correct. This phone was on Telus previously and their people unlocked it for me.

For LG phone, do a network reset. Your data should be working after restart your LG phone.

Re: Cannot connect to mobile data.

Dekadaddy — Sat, 13 Apr 2019 20:32:22 GMT

What is involved in a network reset?

Re: Cannot connect to mobile data.

RobertQc — Sat, 13 Apr 2019 20:38:34 GMT

@Dekadaddy wrote:
What is involved in a network reset?

@Dekadaddy Go to your network settings find network reset, click it, then click yes or ok

Re: Cannot connect to mobile data.

computergeek541 — Sat, 13 Apr 2019 20:38:12 GMT

@Dekadaddy wrote:
What is involved in a network reset?

This would delete any custom entered APN settings, saved Wi-Fi networks and passwords, and few other things relating to connectivity.

Re: Cannot connect to mobile data.

RobertQc — Sat, 13 Apr 2019 20:40:27 GMT

@computergeek541 wrote:
@Dekadaddy wrote:
What is involved in a network reset?
This would delete any custom entered APN settings, saved Wi-Fi networks and passwords, and few other things relating to connectivity.

@computergeek541 I thought he meant as in, what is involved to perform a network reset, but he probably meant more of what you said.

Re: Cannot connect to mobile data.

popping — Sat, 13 Apr 2019 20:49:17 GMT

@Dekadaddy wrote:
What is involved in a network reset?

Network reset to clear the setting for the WiFi passcode and mobile data APN to their default.

If your phone does not setup the APN after phone reboot, you need to update APN manually.

Re: Cannot connect to mobile data.

Dekadaddy — Sun, 14 Apr 2019 21:15:09 GMT

I did as you suggested and got nowhere. Have you got any other ideas?

Re: Cannot connect to mobile data.

Dekadaddy — Sun, 14 Apr 2019 21:58:38 GMT

Good idea but no joy

Re: Cannot connect to mobile data.

Lieux — Sun, 14 Apr 2019 22:03:17 GMT

@Dekadaddy wrote:
I did as you suggested and got nowhere. Have you got any other ideas?

Did you write a message to the moderator to have some help from them? Here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. And be patient waiting time is few hours to 2 days.

Re: Cannot connect to mobile data.

Dekadaddy — Sun, 14 Apr 2019 22:32:52 GMT

Thanks. I'll try that tomorrow. I really thought this would be easier.