topic Re: Invalid SIM card problem in Get Support

Re: Invalid SIM card problem

nafis — Wed, 05 Jan 2022 09:20:03 GMT

I was out of country for 5 months and my phone is suspended. I wanted to re-activate it but I have got SIM invalid error message. The only think that came to my mind was to order a new SIM card and I did it.

When I receive my new SIM, I will activate it. Does it solve the problem and I have access to my old plan and account?

Thank you!

Re: Invalid SIM card problem

Mana — Tue, 06 Mar 2018 02:42:17 GMT

@nafis After 90days of your account being suspended with no payment, your account is permenantly suspended and the SIM card is invalid, plus your old number is lost.

You will have to set up a new account.

Re: Invalid SIM card problem

closng — Tue, 06 Mar 2018 15:28:58 GMT

Hi @nafis,

Unfortunately, your old account is permanently lost and you will need to set up a brand new one, using a different e-mail as you will not be able to use your the same e-mail to activate a new account.