topic Re: Help!! Add Ons Tab Not Working in Get Support

Help!! Add Ons Tab Not Working

MrsMagoo — Wed, 05 Jan 2022 09:20:02 GMT

Hello,

I am trying to port my koodo number and everytime I click the add ons tab it says 'oh no! It looks like something went wrong...' I have tried logging in again as suggested but I get the same error message. The other tabs all seem to work fine. I think I need a moderator but I am not sure.

Any help is appreciated!!

Re: Help!! Add Ons Tab Not Working

hycm53 — Fri, 12 Apr 2019 20:34:04 GMT

@MrsMagoo wrote:
Hello,

I am trying to port mykoodoo number andeverytimee I click the addonss tab it says 'oh no! It looks like something went wrong...' I have tried logging in again as suggested but I get the same error message. The other tabs all seem to work fine. I think I need a moderator but I am not sure.
Any help is appreciated!!

Did you successfully port yourKoodoo number to PM number? And is your

account actived?

Re: Help!! Add Ons Tab Not Working

dabr — Fri, 12 Apr 2019 20:36:45 GMT

@MrsMagoo If it's prepaid Koodo you'll need assistance from the moderators to facilitate porting. Send private message to moderator_team and ask for assistance. Sometimes it can take a few hours to hear back from them though. Good luck!

Re: Help!! Add Ons Tab Not Working

MrsMagoo — Fri, 12 Apr 2019 20:41:08 GMT

Hi,

Yes, I got a sim and activated on public mobile with a temporary new number as suggested in other posts. I am now trying to port my Koodo number over. Currently both numbers work with their respective SIM cards. I can log in to self serve but keep getting the error message when I click the add ones tab.

Re: Help!! Add Ons Tab Not Working

dabr — Fri, 12 Apr 2019 20:42:28 GMT

@MrsMagoo wrote:
Hi,

Yes, I got a sim and activated on public mobile with a temporary new number as suggested in other posts. I am now trying to port my Koodo number over. Currently both numbers work with their respective SIM cards. I can log in to self serve but keep getting the error message when I click the add ones tab.

Is that a prepaid Koodo number?

Re: Help!! Add Ons Tab Not Working

MrsMagoo — Fri, 12 Apr 2019 20:43:07 GMT

Hi,

Thanks for your response. It is not a prepaid account with koodo

Re: Help!! Add Ons Tab Not Working

will13am — Fri, 12 Apr 2019 20:44:25 GMT

@MrsMagoo, if you are trying to port a number, you need to click on change number. The add-on tab has nothing to do with number porting. If the number resides in Koodo post paid, then the porting can be done in the self serve. If it resides in Koodo prepaid, moderator team assistance is needed.

Re: Help!! Add Ons Tab Not Working

geopublic — Fri, 12 Apr 2019 20:48:10 GMT

@MrsMagoo wrote:
Hello,

I am trying to port my koodo number and everytime I click the add ons tab it says 'oh no! It looks like something went wrong...' I have tried logging in again as suggested but I get the same error message. The other tabs all seem to work fine. I think I need a moderator but I am not sure.
Any help is appreciated!!

Looks like Addon & Plan feature on selfserve is down. That happens once in a while if you wait and try accessing later it should be back up and running.

Re: Help!! Add Ons Tab Not Working

MrsMagoo — Fri, 12 Apr 2019 20:50:35 GMT

Hi, yes I know, but I have to click the plans and add ons tab to get to that point. Every time I do it gives the error message. I tried going through another link which let me get to the bring your existing number over but when I entered it and went to click check availability it booted me back out again.

Re: Help!! Add Ons Tab Not Working

MrsMagoo — Fri, 12 Apr 2019 20:52:26 GMT

Ok, thank you. I will give that a try. Hopefully it is just a glitch.

Re: Help!! Add Ons Tab Not Working

jotsang — Fri, 12 Apr 2019 20:54:39 GMT

On Overview page, try click on "View My Usage" link. This also opens other tabs under Plan and Add-Ons, including Change Phone Number tab you need to port your number over.

Re: Help!! Add Ons Tab Not Working

MrsMagoo — Fri, 12 Apr 2019 21:01:21 GMT

Thanks, I already tried that. No dice...

Re: Help!! Add Ons Tab Not Working

geopublic — Fri, 12 Apr 2019 21:09:00 GMT

@MrsMagoo wrote:
Ok, thank you. I will give that a try. Hopefully it is just a glitch.

I just tried accessing Plan and Add-ons and it works now. If you are still having issues accessing it do you have another browser installed on your computer that you can try?

If not maybe clear the cache and try again.

Hope it works.

Re: Help!! Add Ons Tab Not Working

popping — Fri, 12 Apr 2019 21:17:23 GMT

@MrsMagoo

PM self-serve portal is very slow right now. If you still have problem accessing

[Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ]
Try again in an hour.

Re: Help!! Add Ons Tab Not Working

MrsMagoo — Fri, 12 Apr 2019 21:34:45 GMT

Thanks geopublic! I was able to do it through another browser. It said it was successfully done, now I just have to wait for it to come through. It took about an hour on another account. Fingers crossed.

thanks again all.

Re: Help!! Add Ons Tab Not Working

geopublic — Fri, 12 Apr 2019 21:37:36 GMT

@MrsMagoo wrote:
Thanks geopublic! I was able to do it through another browser. It said it was successfully done, now I just have to wait for it to come through. It took about an hour on another account. Fingers crossed.

thanks again all.

Great stuff!! Yes, Koodo postpaid ports don't take very long to complete.

Take care.

Re: Help!! Add Ons Tab Not Working

maleighamama — Tue, 16 Apr 2019 14:40:02 GMT

Ive also been having the same issue. Have tried different browsers and nothing is working.