topic Re: My plan has been changed without my knowledge in Get Support

My plan has been changed without my knowledge

exceptions — Wed, 05 Jan 2022 09:19:52 GMT

Who changed my plan?

Re: My plan has been changed without my knowledge

mimmo — Fri, 12 Apr 2019 17:16:01 GMT

what plan were you on, what is the new plan? were you a legasy customer?

Re: My plan has been changed without my knowledge

exceptions — Fri, 12 Apr 2019 17:23:26 GMT

I started with 10$ call and text plan. since January 2019.

on April 05 I can see it has been converted to 25$ plan, without my knowledge.

Re: My plan has been changed without my knowledge

Tiprix — Fri, 12 Apr 2019 17:28:38 GMT

@exceptions that's weird. Send a private mesage to the moderator, they should help clarify everything.

Re: My plan has been changed without my knowledge

ZfromVanC — Fri, 12 Apr 2019 17:30:37 GMT

Strange. Maybe message a Moderator to see if they have any insight:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Earlier this week there was a bug with Autopay and people having their terms renewed early. it was fixed, but I wonder if your issue might be connected.

Re: My plan has been changed without my knowledge

Mary_M — Fri, 12 Apr 2019 17:35:00 GMT

Hey @exceptions,

we'll be waiting for your private message and we will be more than happy to help 🙂

Best,

Mary

Re: My plan has been changed without my knowledge

exceptions — Fri, 12 Apr 2019 17:36:41 GMT

I have already sent a message.

Re: My plan has been changed without my knowledge

srlawren — Fri, 12 Apr 2019 19:51:22 GMT

@exceptions wrote:
I have already sent a message.

@exceptions please keep us posted