topic Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month in Get Support

Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Jibran — Wed, 05 Jan 2022 09:19:41 GMT

Hello, just wanted to inform that I will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month.

I currently have unlimited talk and text for 4gb a month for $45.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

wetcoaster — Sun, 04 Mar 2018 21:14:35 GMT

@Jibranwrote:
Hello, just wanted to inform that I will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month.

I currently have unlimited talk and text for 4gb a month for $45.

Hm... Not sure what this is about? Public Mobile doesn't have a retention department - what you see on the website is what you have available as in-market plans.

There is a 6GB / 30 days plan (LTE light / 3G speed, which is what you have right now if I'm not mistaken?):

You can go into your self serve account and do a future dated plan change so that the system is taking care of it on your renewal (assuming you have auto pay enabled it's just charging the new amount [+tax] to your credit card... if you top up with vouchers make sure that you have enough funds available for your new plan.

If you choose not to change to the plan above and want to stop renewal make sure that you turn auto pay off and delete your credit card information in your self serve account before your renewal date.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Korth — Sun, 04 Mar 2018 21:13:31 GMT

Public Mobile's current promo plans (and "build your own" plans)

30-day, Unlimited Province-wide Talk, Unlimited International Text, 4+2GB "3G" Data = $52

30-day, Unlimited Province-wide Talk, Unlimited International Text, 5GB 4G Data = $62

90-day, Unlimited Province-wide Talk, Unlimited International Text, 12+6GB "3G" Data = $150

90-day, Unlimited Province-wide Talk, Unlimited International Text, 15GB 4G Data = $180

AutoPay Reward saves you $2 every 30-days or $6 every 90-days.

Other Rewards can save you more, when you qualify for them.

No 6GB options, aside for buying Data Add-ons ($30 for 1GB).

Good luck finding anything better from a non-PM carrier, though.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

ShawnC13 — Sun, 04 Mar 2018 21:24:21 GMT

@Jibran, you can get 18GB for $144 (with autopay discount) for 90 days. Isn't that good enough?

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

torontokris — Sun, 04 Mar 2018 21:37:52 GMT

@Jibranwrote:
Hello, just wanted to inform that I will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month.

I currently have unlimited talk and text for 4gb a month for $45.

As @Korth mentioned

90-day, Unlimited Province-wide Talk, Unlimited International Text, 12+6GB "3G" Data = $150 = $50/30 days for 6GB at 3G speed which is LTE capped to 3MBPS.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

kav2001c — Sun, 04 Mar 2018 22:07:05 GMT

I think OP is intending to port out for in market promos

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

will13am — Sun, 04 Mar 2018 22:10:58 GMT

Since migration to Koodo is favored these days, I believe Koodo's $60 for 6 gig deal ends tomorrow. The competition have the same offer. These are BYOD plans and so no hardware options if that matters.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Korth — Sun, 04 Mar 2018 22:23:27 GMT

@will13am

The way things have been going, Koodo might just start up a 7GB promo wave to scrape up any holdouts who've still rejected the latest 6GB promo wave offer, lol. Or they might not. Judgement and timing in holdout situations is always tricky, but the final offer is always the one that defines the bottom line the buyer/seller is willing to accept before simply walking away and halting further negotiation.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Korth — Mon, 05 Mar 2018 03:14:43 GMT

@kav2001cwrote:
I think OP is intending to port out for in market promos

My suspicion was a negotiation attempt meant to provoke a better deal, lol. Can't blame a guy for trying to do on PM Community forum what customers are "expected" to try when confronting wireless sales reps face-to-face.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Jibran — Mon, 05 Mar 2018 04:42:10 GMT

Thank you, I will be exploring this option going forward.
My plan ran out of data, and I purchased 1 GB TWICE by accident, incurring a charge of $60* and I still can't activate my data add on for some reason, it's not working. This is a known client irritant I'd assume.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

mimmo — Mon, 05 Mar 2018 04:44:57 GMT

Another option if you runout of data is to ask the mods to renew your plan early.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Jibran — Mon, 05 Mar 2018 04:49:16 GMT

Can you provide me a reason as to why I can't activate the data I purchased (twice) today? Or am I not following proper procedures to activate it?

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Anonymous — Mon, 05 Mar 2018 05:08:52 GMT

@Jibran, Adding an add-on to a package is a two step process. First you need to add the funds to your account, and then actually use those funds to buy the add-on. Do you currently see $60 as available funds in your self service portal?

If so, you should be able to buy the add-on with those funds.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Jibran — Mon, 05 Mar 2018 05:12:13 GMT

I tried that, and it only added another $30 to my available balance when I purchased data. That's fine, I switched plans for 4gb+2gb bonus on 3G network just now. As a customer I feel very dissatisfied in terms of my experience. I would be shopping around at the moment if I wasn't so busy.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Anonymous — Mon, 05 Mar 2018 05:15:00 GMT

@Jibran, at least you are up-and-running now. However, I do recommend you send a private message to the moderator team explaining the problem you had buying/activating your data add-on. They might be able to do something. Doesn't hurt to try.

Click here to send them a private message.

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Jibran — Mon, 05 Mar 2018 05:15:58 GMT

This is unbelievable. I STILL can't get data even though I started my new plan between billing cycles. Is there anyway I can get data on my phone??

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Jibran — Mon, 05 Mar 2018 05:20:04 GMT

Finally it's working after restarting my phone!

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Wonder_why — Mon, 05 Mar 2018 12:56:13 GMT

Where were you last December ? 😃

Re: Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Wonder_why — Mon, 05 Mar 2018 12:58:09 GMT

Where were you last December ? 😃