topic Billing question regarding koodo switch in Get Support

Billing question regarding koodo switch

rmacgregor9 — Wed, 05 Jan 2022 09:19:30 GMT

My wife and I switch to the koodo offer. Her PM line was just renewed within the last week and I have not really realize that before switching.

is that fee lost or are we able to get a partial refund consideration .

Re: Billing question regarding koodo switch

mimmo — Sun, 04 Mar 2018 03:04:00 GMT

the fee is lost. that is why there is a $100 migration bonus to offset the forfeited time that was paid for

Re: Billing question regarding koodo switch

will13am — Sun, 04 Mar 2018 03:10:01 GMT

It's very easy to lose the $100 to stranded usage. @rmacgregor9, I hope you took advantage of the Koodo referral system to get some extra funds to offset the transition costs. Usually customer service will waive the SIM card fee if paid.

Re: Billing question regarding koodo switch

rmacgregor9 — Sun, 04 Mar 2018 03:19:23 GMT

I kind of figured that just thought I'd ask. I'll have to keep a closer eye on when things go in and out of my bank 😞

I didn't notice the $100 credit mentioned during the signup. I'm guessing that'll show when the first bill comes in. Both my lines got the $40/5g

Re: Billing question regarding koodo switch

koimr1 — Sun, 04 Mar 2018 04:33:17 GMT

@rmacgregor9wrote:
I kind of figured that just thought I'd ask. I'll have to keep a closer eye on when things go in and out of my bank 😞
I didn't notice the $100 credit mentioned during the signup. I'm guessing that'll show when the first bill comes in. Both my lines got the $40/5g

Just curious - did you set up both lines as separate Koodo accounts or just one account with an added line?

Re: Billing question regarding koodo switch

rmacgregor9 — Sun, 04 Mar 2018 05:02:26 GMT

Two accounts I never asked about conjoining them there in two different names my wife's and mine I'm guessing it would be tricky to do the port but not impossible