topic Re: Double billed in Get Support

Double billed

Paysda — Wed, 05 Jan 2022 09:19:20 GMT

Hi, I closed my account but have just had a charge from Public on my credit card

Re: Double billed

mimmo — Sat, 03 Mar 2018 20:50:58 GMT

You will need to get help from mods

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Double billed

Luddite — Sat, 03 Mar 2018 21:03:33 GMT

@Paysda How did you close your account? There are only two known methods:

a) port out your PM number and your account is closed immediately, or

b) turn off autopay and you account is closed 90 days after your current plan expires.

Re: Double billed

Paysda — Sat, 03 Mar 2018 23:15:21 GMT

I have used option a) and you still auto billed me. I now longer have access as my account is closed. Please reverse charge on credit card

@Paysda How did you close your account? There are only two known methods:

a) port out your PM number and your account is closed immediately, or

b) turn off autopay and you account is closed 90 days after your current plan expires.

Re: Double billed

Anonymous — Sat, 03 Mar 2018 23:19:31 GMT

@Paysda, as mentioned by @mimmo, you need to contact the moderators. Those of us here, who have answered your post are not employees of Public Mobile.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.