topic Re: Porting while inactive status in Get Support

Porting while inactive status

brainfreze — Wed, 05 Jan 2022 09:19:11 GMT

I am curious about migrating/porting over when your account is not in active status.

Since I'll be out-of-country during the end of my pre-paid period I disabled autopay until I come back.

Hypothetically speaking, if there was a plan available (from another provider) on my return while my account was in delinquency (inactive but has not passed the 90-day deactivate point), will I still retain my number to port or would I need to put on a 30-day pass to reactivate it first? As well, I think by adding on autopay after returning, I still keep my current plan prior to my leave of absence (if I so choose to stay with PubMo)?

Re: Porting while inactive status

matbasm — Sat, 03 Mar 2018 17:21:23 GMT

@brainfreze, your account must be active in order to port out your number. That said, in some situations, the moderators have been known to temporarily activate an account just so the number can be ported out, but I doubt your situation would qualify. As for the plan, YES, it would still keep your plan, as long as you did not get to 90 days of being inactive.

Re: Porting while inactive status

brainfreze — Sat, 03 Mar 2018 17:31:47 GMT

Sounds good. Thanks!