topic Re: when will i recieve a refund in Get Support

when will i recieve a refund

Dancarlos — Wed, 05 Jan 2022 09:19:01 GMT

i have tried a great deal to talk to a human manager. at P.M.but to no avail,if your able to pull up my acct. and history you will see what Im talking about my next step will be to bring this mater before the province's court here in Victoria B.C. and have this settled publicly in small claims i will be seeking cost plus my losses in my opinion i think it would be best to settle this matter with me directly post haste as this is my final notice.

EDIT: Personla info removed by NDesai

Re: when will i recieve a refund

Alex888 — Thu, 11 Apr 2019 21:24:12 GMT

@Dancarlos Posting on a forum won't get you far in small claims court. If you want to contact Public Mobile then you need to message the moderators.

Re: when will i recieve a refund

ZfromVanC — Thu, 11 Apr 2019 21:30:53 GMT

Public Mobile doesn't have a call center, and posting here you are just talking to other customers like yourself. I would recommend you message a Moderator and hopefully they can help you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: when will i recieve a refund

kselmak — Thu, 11 Apr 2019 21:55:51 GMT

I've read your 5 posts and it seems to me that you may have purchased another provider's sim

Did you try going back to the store to clarify with them?

Re: when will i recieve a refund

Anonymous — Thu, 11 Apr 2019 22:29:53 GMT

@Dancarlos

You have been bringing up your issue several times now since January. Each time, people give you ideas and the method to connect with the company via what are called moderators. There is no telephone, human, speaking, support here. It's all online via this community and the private messaging herein with the moderators. A moderator even stepped in on one of your previous threads. You need to use the private messaging method with them.

I really feel for your situation but you've had all the information provided to you to get to a resolution.

When you are logged in here, look in the upper right area for a red blob over a little envelope icon. That's the private messaging area. It's a bit like an email system. The red blob is the indicator of the presence of a message. Much like the red blob over the little bell icon that I have caused to appear on yours now.

@CS_Agent, @Alan_K