topic Re: DATA NOT WORKING in Get Support

DATA NOT WORKING

DM5150 — Wed, 05 Jan 2022 09:18:58 GMT

I switched over to public mobile on mar 13 and signed up with the $45 unlimited txt and calling plan w/ 6g of data. Data worked fine up until April 1st, then I renewed it, now it won’t work. I’ve tried switching my APN, airplane mode, turned my phone on an off a dozen times, etc, I’ve tried just about everything. My phone is a iPhone 6. Any help appreciated,

Re: DATA NOT WORKING

ZfromVanC — Thu, 11 Apr 2019 20:03:20 GMT

You can try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using Plan and Add-Ons --> Lost/Stolen Phone
3. Log off
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

This will not blacklist your phone.

Re: DATA NOT WORKING

Anonymous — Thu, 11 Apr 2019 20:05:32 GMT

@DM5150 wrote:
I switched over to public mobile on mar 13 and signed up with the $45 unlimited txt and calling plan w/ 6g of data. Data worked fine up until April 1st, then I renewed it, now it won’t work. I’ve tried switching my APN, airplane mode, turned my phone on an off a dozen times, etc, I’ve tried just about everything. My phone is a iPhone 6. Any help appreciated,

What do you mean "renewed it"?

Did you do an immediate plan change to a different plan? Did you ask the moderators to renew your plan early?

My guess is you've used all your data or your phone has a data stop point set for a calendar month.

Re: DATA NOT WORKING

Phonehelper — Thu, 11 Apr 2019 20:06:20 GMT

Try taking out the battery and wait a few minutes. Put the battery back in and it should start working.

Re: DATA NOT WORKING

Lieux — Thu, 11 Apr 2019 20:09:09 GMT

@DM5150 wrote:
I switched over to public mobile on mar 13 and signed up with the $45 unlimited txt and calling plan w/ 6g of data. Data worked fine up until April 1st, then I renewed it, now it won’t work. I’ve tried switching my APN, airplane mode, turned my phone on an off a dozen times, etc, I’ve tried just about everything. My phone is a iPhone 6. Any help appreciated,

Did you buy an add-on for data?

Re: DATA NOT WORKING

DM5150 — Thu, 11 Apr 2019 20:21:39 GMT

Tired it but no luck. Thanks though

Re: DATA NOT WORKING

DM5150 — Thu, 11 Apr 2019 20:22:23 GMT

Yes I used all my data and then topped up my account

Re: DATA NOT WORKING

Pizzaeh — Thu, 11 Apr 2019 20:22:26 GMT

@DM5150 Since this is likely related to the plan and what tried to do online in self-serve, I doubt it has anything to do with your phone. Don't try to remove the battery, unless you feel like taking your iPhone apart.

If you switched over to Public Mobile on March 13th, you would have had 30/90 days to use the 6GB. As @Anonymous asked, did you use up all your data, so you wanted to renew your plan early on April 1st? If you renewed early for the same plan (no plan change), I think only the moderators can do that; if you changed to a different plan, the system will allow you to make that change.

Could you explain exactly the steps you went through? We (other customers) can try to help you figure out why your data is not working, but we need clarification on how exactly you 'renewed' your plan.

Re: DATA NOT WORKING

DM5150 — Thu, 11 Apr 2019 20:22:57 GMT

I don’t have the tools to do that,

Re: DATA NOT WORKING

Lieux — Thu, 11 Apr 2019 20:24:07 GMT

@DM5150 wrote:
Yes I used all my data and then topped up my account

But did you activate your add-on? Can you see it in your first page on your self-serve account?

Re: DATA NOT WORKING

DM5150 — Thu, 11 Apr 2019 20:23:32 GMT

I don’t think so, it was included in the plan when I paid for it

Re: DATA NOT WORKING

Lieux — Thu, 11 Apr 2019 20:24:55 GMT

@DM5150 wrote:
I don’t think so, it was included in the plan when I paid for it

After the money is in your account you need to click on the add-on to choose it.

Re: DATA NOT WORKING

DM5150 — Thu, 11 Apr 2019 20:25:15 GMT

Yeah I used all my data early , so I topped up with $45 around April 1st .

Re: DATA NOT WORKING

DM5150 — Thu, 11 Apr 2019 20:25:43 GMT

And yes it was for the same plan

Re: DATA NOT WORKING

Pizzaeh — Thu, 11 Apr 2019 20:26:32 GMT

@DM5150 wrote:
I don’t think so, it was included in the plan when I paid for it

I see, when you say you topped up your account, it wasn't an add-on. That means you probably changed plans? Renewing the same plan early can't be done by the subscriber themselves; that has to be done by the moderators.

Re: DATA NOT WORKING

Lieux — Thu, 11 Apr 2019 20:26:47 GMT

@DM5150 wrote:
And yes it was for the same plan

Ok...but you need to ask the moderator to renew your plan early...

Re: DATA NOT WORKING

Anonymous — Thu, 11 Apr 2019 20:27:32 GMT

@DM5150

Ok. So you topped up. Is the amount (or more) that you topped up still sitting there in your Available Funds?

Just topping up just adds money to the account. To get more data you need to either 1) do an early renewal which needs the moderators to do or 2) you can do an immediate plan change which would mean losing the value that you've already spent for the next couple days.

Since you're now just a couple days away from renewing your 6gb maybe you could get a data add-on to tie you over. Or just make do with using wifi here and there.

Re: DATA NOT WORKING

DM5150 — Thu, 11 Apr 2019 20:28:09 GMT

Oooh. That I didn’t know . So I need a moderator to renew my plan then

Re: DATA NOT WORKING

Pizzaeh — Thu, 11 Apr 2019 20:29:11 GMT

@DM5150 wrote:
Oooh. That I didn’t know . So I need a moderator to renew my plan then

Yes, click here to send them a private message. Explain to them in detail what you're trying to do.

Re: DATA NOT WORKING

DM5150 — Thu, 11 Apr 2019 20:28:49 GMT

Yup it is just sitting there