topic Re: U.S. minutes package in Get Support

U.S. minutes package

Robynesque — Wed, 05 Jan 2022 09:18:49 GMT

I renewed my U.S. minutes by text yesterday but now when I try to make a phone call to the States it says I don’t have minutes in my plan. Any ideas?

Re: U.S. minutes package

sunflowershine — Thu, 11 Apr 2019 18:48:41 GMT

@Robynesque wrote:
I renewed my U.S. minutes by text yesterday but now when I try to make a phone call to the States it says I don’t have minutes in my plan. Any ideas?

@Robynesque I think you have to go to My Account to put the add-on.

Re: U.S. minutes package

Robynesque — Thu, 11 Apr 2019 18:51:54 GMT

I also checked the My Account page and it says I have it, but it’s not available when I try to make a call.

Re: U.S. minutes package

sunflowershine — Thu, 11 Apr 2019 18:55:17 GMT

@Robynesque wrote:
I also checked the My Account page and it says I have it, but it’s not available when I try to make a call.

@Robynesque Great, are you in the States or in Canada?

Re: U.S. minutes package

Anonymous — Thu, 11 Apr 2019 19:00:13 GMT

@Robynesque wrote:
I renewed my U.S. minutes by text yesterday but now when I try to make a phone call to the States it says I don’t have minutes in my plan. Any ideas?

How do you renew by text?

Post a screen snip of your overview page and we can see what you have going on. Blank out personal info of course.

Re: U.S. minutes package

sunflowershine — Thu, 11 Apr 2019 18:58:25 GMT

@Robynesque wrote:
I also checked the My Account page and it says I have it, but it’s not available when I try to make a call.

There are US roaming and US texting and calling from Canada. They are different.

Acutally you can download a free calling and texting app such as TextNow or Fongo. You have an unique number and voicemail. You can access to your contact list and make call strike from your app. But you need is Wifi or data in order to call.

Re: U.S. minutes package

geopublic — Thu, 11 Apr 2019 18:59:54 GMT

@Robynesque wrote:
I renewed my U.S. minutes by text yesterday but now when I try to make a phone call to the States it says I don’t have minutes in my plan. Any ideas?

Did you restart your phone? Also, might be a good idea to try the Lost/Stolen reset trick:

1. Login to your self-serve account.
2. Report your phone lost/stolen
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone

Re: U.S. minutes package

emad — Thu, 11 Apr 2019 19:27:30 GMT

Which Add-on Package did you buy 400 International Long Distance minutes, 200 U.S. & Canada Long Distance minutes or US Roaming?

Re: U.S. minutes package

Robynesque — Thu, 11 Apr 2019 19:37:14 GMT

I bought the 200 minutes of U.S. calling.

Re: U.S. minutes package

Lieux — Thu, 11 Apr 2019 19:39:42 GMT

@Robynesque wrote:
I bought the 200 minutes of U.S. calling.

With all what you said you need to reach the moderator and let them know your problem https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 give them details. Waiting time is few hours to 2 days.

Re: U.S. minutes package

stonechucker — Thu, 11 Apr 2019 19:46:33 GMT

@Robynesque wrote:
I bought the 200 minutes of U.S. calling.

The package you list here is for Canada to US numbers, while in Canada.

Are you currently in Canada?

Are you in the US? You will need a roaming add-on.

Re: U.S. minutes package

Lieux — Thu, 11 Apr 2019 19:48:55 GMT

@stonechucker wrote:
@Robynesque wrote:
I bought the 200 minutes of U.S. calling.
The package you list here is for Canada to US numbers, while in Canada.
Are you currently in Canada?

Are you in the US? You will need a roaming add-on.

He wrote......I renewed my U.S. minutes by text yesterday but now when I try to make a phone call to the States it says I don’t have minutes in my plan. Any ideas?

Re: U.S. minutes package

srlawren — Thu, 11 Apr 2019 21:02:50 GMT

@Lieux wrote:
He wrote......I renewed my U.S. minutes by text yesterday but now when I try to make a phone call to the States it says I don’t have minutes in my plan. Any ideas?

@Lieux yeah we can see what he wrote but it's very ambiguous. First of all you can't renew anything by text, and second of all, what kind of US minutes? Are we talking long distance minutes add on, or are we talking US Roaming Talk add-on? And is the OP in Canada or the USA when trying to make the call? None of this frankly is clear in the original post and it's completely appropriate of @stonechucker to ask for more details rather than making assumptions or jumping to the lost/stolen trick suggestion without understanding what the issue is.

Re: U.S. minutes package

srlawren — Thu, 11 Apr 2019 23:20:28 GMT

@slash407 wrote:
if its set to roaming and its active, then contact the mods

@slash407 why? we haven't heard from @Robynesque to see if they are in the USA.

Re: U.S. minutes package

frostbite — Sat, 20 Apr 2019 02:21:05 GMT

@slash407 wrote:
if its set to roaming and its active, then contact the mods

it would help to tell him how

Re: U.S. minutes package

JaimeLaPizza — Sat, 20 Apr 2019 02:23:12 GMT

To send a private message to the moderators: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437