topic Re: Picture Messaging Issues in Get Support

Picture Messaging Issues

Indigo — Wed, 05 Jan 2022 09:18:38 GMT

Hey,

so I have this plan currently:

https://www.publicmobile.ca/en/bc/plans/50for8GB-3Gspeed

As it says, I have Unlimited International Tex, with Picture Messaging. The thing is, everytime I try to send a photo to someone via text message, it instantly says failed to send. While on iMessage, it works fine.

Thanks for any and all help!

indigo

Re: Picture Messaging Issues

geopublic — Thu, 11 Apr 2019 16:45:14 GMT

@Indigo wrote:
Hey,

so I have this plan currently:
https://www.publicmobile.ca/en/bc/plans/50for8GB-3Gspeed

As it says, I have Unlimited International Tex, with Picture Messaging. The thing is, everytime I try to send a photo to someone via text message, it instantly says failed to send. While on iMessage, it works fine.

Thanks for any and all help!
indigo

Sounds like and iMessage configuration issue. Is it configured to use only Wi-Fi?

Re: Picture Messaging Issues

Gonzo — Thu, 11 Apr 2019 17:13:53 GMT

@Indigo try checking the app Message settings. MMS messaging must be turned on to text pictures.

Re: Picture Messaging Issues

duffer900 — Thu, 11 Apr 2019 17:18:36 GMT

@Indigo wrote:
Hey,

so I have this plan currently:
https://www.publicmobile.ca/en/bc/plans/50for8GB-3Gspeed

As it says, I have Unlimited International Tex, with Picture Messaging. The thing is, everytime I try to send a photo to someone via text message, it instantly says failed to send. While on iMessage, it works fine.

Thanks for any and all help!
indigo

Great advise so far. I saw another post from an iPhone user, and the fix for his was to update his OS to the latest.... Just mentioning in case it's that simple 🙂

Re: Picture Messaging Issues

AnnMi — Thu, 11 Apr 2019 17:20:04 GMT

Yes this specifically happenned to me too. I updated my Iphone to the new ISO and it took care of the problem! Hope that helps! 🙂

Re: Picture Messaging Issues

Anonymous — Thu, 11 Apr 2019 17:32:53 GMT

@Indigo wrote:
Hey,

so I have this plan currently:
https://www.publicmobile.ca/en/bc/plans/50for8GB-3Gspeed

As it says, I have Unlimited International Tex, with Picture Messaging. The thing is, everytime I try to send a photo to someone via text message, it instantly says failed to send. While on iMessage, it works fine.

Thanks for any and all help!
indigo

Whether or not you have data in your plan or add-ons...you need data mode to be on to send and receive MMS.

iMessage?? dunno. not an Apple guy.

Re: Picture Messaging Issues

Harjind — Thu, 11 Apr 2019 20:04:39 GMT

@Indigo wrote:
Hey,

so I have this plan currently:
https://www.publicmobile.ca/en/bc/plans/50for8GB-3Gspeed

As it says, I have Unlimited International Tex, with Picture Messaging. The thing is, everytime I try to send a photo to someone via text message, it instantly says failed to send. While on iMessage, it works fine.

Thanks for any and all help!
indigo

Is your data on? Make sure data is enabled in the control centre (on apple devices, if you swipe up, it’s the button beside airplane mode).

Re: Picture Messaging Issues

Gregmt — Sun, 14 Apr 2019 22:46:24 GMT

Sounds like an APN issue. When you send to other iPhones you are using data not cell network as when you send a text message. You need to check your APm settings and make sure thay are set for Public Mobile network. See attached info for iPhone set up.