topic Re: not receiving emails from "forget password" in Get Support

not receiving emails from "forget password"

aderana828 — Wed, 05 Jan 2022 09:18:36 GMT

I am trying to retrieve my password using "forget password". I entered my email address and answered the security question. It says an email has been sent with instructions, but i never received anything. I tried multiple times from last night to today and checked both my inbox and junkmail box.

Can you advise?

Re: not receiving emails from "forget password"

will13am — Thu, 11 Apr 2019 15:58:28 GMT

@aderana828, it seems like this method of password reset doesn't work so well with some accounts. I suggest asking the moderator team to assist with the password reset if you are unable to do it via online feature. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: not receiving emails from "forget password"

mimmo — Thu, 11 Apr 2019 15:58:51 GMT

If the email never arrives (and you checked your spam) then send a private message to moderator_team

if you need access to your account so you can pay, you can buy a voucher online and load it by calling 611

Re: not receiving emails from "forget password"

geopublic — Thu, 11 Apr 2019 16:20:13 GMT

@aderana828 wrote:
Hi

I am trying to retrieve my password using "forget password". I entered my email address and answered the security question. It says an email has been sent with instructions, but i never received anything. I tried multiple times from last night to today and checked both my inbox and junkmail box.

Can you advise?

Did you check your Junk/Spam folder?